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UK Benefits and Insurance Company Personal Group Holdings Chooses EVault

Through MSP Adam Continuity

When Personal Group Holdings PLC
staged a data recovery rehearsal in 2010, the company expected a full restore
within 72 hours. Instead, the recovery was still incomplete after three days.

personal_group_adam_continuity_evault

At the time, Personal Group had a backup and DR SLA
in place with a MSP. It was only when put to the test that the agreed-upon
recovery times were proven unattainable, and that’s when this provider of
employee benefits and insurance knew it needed a better, more efficient,
reliable backup and recovery solution to safeguard its data.

After an investigation by Personal Group IT director Matt Rogers, the
choice was a new MSP ADAM Continuity
Ltd
and an EVault, Inc.
cloud-connected backup and recovery solution.

Slow recovery times threaten reputation
Established in 1984, Personal Group, based in Milton Keynes, UK, now serves
more than 450 clients with a variety of insurance, employee benefits, and
business support services. They deliver responsive answers to myriad challenges
faced by their clients, and take pride in their legacy of outstanding service
and support.

Rogers says: "A customer admitted
into hospital may need to make a claim in order to cover a wide variety of
expenses. We have an objective to deliver that claim payment within 48 hours of
approval. If our systems are down and the data inaccessible, we risk failing
our customers.
"

Recovery speeds the sticking pPoint
for most backup solutions
With 3.5TB of data at stake, Personal Group had criteria for its
next-generation backup and recovery solution: reliable and flexible remote
backups, a secure environment for physical data storage that conformed to
legislative requirements, and the ability to meet RTOs-24 hours for tier
one service, and 72 hours for all others.

While Rogers and his team found plenty of companies that promised to meet the
first two points, none could provide the recovery speeds Personal Group
required.

"It’s not about how good your last
backup was, it’s about how long it takes to recover that data,
" says
Rogers.

Finally, Rogers contacted ADAM Continuity, an EVault reseller and MSP. It recommended EVault technology, along with Adam Continuity’s Ship to
Site solution, met each of Personal Group’s backup and recovery benchmarks.
Rogers was also impressed with the solution’s multiplatform coverage
for Windows and VMware environments as well as IBM, Sun, HP-UX, and Linux. This
was more than just a backup solution – it also enabled Personal Group to recover
their systems onto suitable hardware were any systems to encounter any type of
failure.

Ian Burleton, head of technical solutions at ADAM Continuity, played a decisive
role in the formation of the reseller’s relationship with EVault. He said: "When we first came
across EVault we were impressed not just by the solutions but by the customer
support, response times, and general service levels. We were confident when
recommending EVault to Personal Group that it was the right solution for them.
"

EVault solution passes the test
Personal Group was up and running shortly after signing up for an EVault
cloud-connected backup and recovery solution: within a week, backup and restore
tests were run and completed at the company’s recovery centre. The managed
service keeps Personal Group informed daily of actionable items; any issues are
resolved the same day whenever possible.

Rogers says: "Thankfully, there were
no problems during the installation process and haven’t been any since. ADAM
Continuity runs a proactive service, advising and resolving any issues that
occur before we’re even aware of them. It’s been an entirely positive
experience.
"

Faster data recovery leads to productivity gains
Since the EVault solution has been installed, Personal Group has achieved
its desired 24-hour recovery time goal.

Rogers says: "It has saved us so
much time and money. We’re clawing back over 20 hours of support time each
month, which is now being channelled internally. There isn’t a single negative
thing we can say about the solution.
"

And if Rogers could offer advice to other companies in similar situations, it
would be: "Shop around-do as many
trials as you can. Never take vendor promises for granted. Get them to prove to
you they can do what they say they can, especially when it comes to data
recovery. Most systems can back up consistently, but recovery is what counts.
As a decision-maker, it’s what you’ll be judged on in time-sensitive.

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