FalconStor Initiates Service Partner Program

FalconStor Software, Inc. launched its
new Service Partner Program throughout the AsiaPac region.

Through training and authorization, the program identifies participating
partners as preferred providers of FalconStor-specific professional services.
Customers will have access to quality service, improving customer
satisfaction and increasing partner revenue.

"We designed FalconStor’s Service
Partner Program to enhance both our partners’ and our customers’ experience
with FalconStor," said Suresh Nair, GM and VP sales and marketing of
AsiaPac for FalconStor. "Partners
gain a new revenue source and competitive differentiation, while customers
receive trusted high-quality service. Beyond these core benefits, the program
broadens FalconStor’s reach into new markets by growing a larger and more
capable channel network that can deliver more solutions and services to new customers."

The Service Partner Program will employ two categories of service providers:
Professional Services Partners, tier-one channel partners who can
sell and deliver professional services to their own customer base, and
Authorized Services Partners, independent service partners who act
as an extension of FalconStor to provide professional services to customers and
tier-two partners who don’t have services capability.

Partners participating in the new program will have received training and
certification for FalconStor’s solutions and will have access to service resources and tools. FalconStor will promote certified service partners
as providers of reliable, professional services. And
partners will benefit from periodic technical training and pre-release product
information sessions.

"Since the start of our partnership,
we greatly benefited from FalconStor’s advanced technology, which helped us
expand our customer base with proven data protection solutions. I believe that
we will get more professional training through FalconStor’s Service Partner
Program, which will enable us to provide high-quality service to our customers
and consequently gain more customer satisfaction and business opportunities,"
said Yi Zhao, vice GM, Beijing
Rongke Huachuang Technology Development Co., Ltd.

"DataSitter has marketed and sold
FalconStor’s solutions to establish an installed base of more than 300
customers in Taiwan since we became a FalconStor distributor in 2004. We’re
excited to join the new Service Partner Program because it not only will help
us further increase customer satisfaction but also will give new customers more
confidence in our professional services capabilities, allowing us to solidify
and increase our business," said Moonchi Lin, GM, DataSitter
Information Service, Inc.

"As a key partner of FalconStor in
APAC, we are proud to have access to a mature program that supports us in
building our business value, specifically through the utilization of advanced
technology from FalconStor. Through this program, we will have the chance to
get more technical training and pre-sales resources, therefore increasing
customer confidence and making us more competitive. Maintaining customer
satisfaction is a key factor of success for us, and this program will
definitely be a great advantage," said Philip Lo, director, DataXcross
Technology Sdn. Bhd.

"We welcome FalconStor’s Service
Partner Program, as this will create many service opportunities that can grow
our business. With the implementation of this new program, we are now more
committed to invest in technical resources, which will enable us to meet the
growing demands of our customers for FalconStor solutions. We see a growing
confidence in FalconStor among our customers, hence we are glad to be able to
improve our services delivery to them via this new program," said
Melvin Wong, head of technology group, X’IT
Services Pte. Ltd.

"The Service Partner Program rolled
out by FalconStor addresses our customers’ most pressing data protection and
business issues and, in turn, we are able to benefit from the increasing levels
of opportunities for profitable growth. This demonstrates FalconStor’s ongoing
dedication to channel partners as FalconStor consistently has worked with us to
help us expand our business and achieve greater growth," said Wendysales
director, Maxmulia Holdings Sdn Bhd.

"FalconStor’s Service Partner Program
is positive proof of the organization’s commitment to providing partners a
broader and deeper range of industry leading capabilities. The net result is
solid competitive differentiation that enables us to deliver more effective
solutions and superior services to existing and new customers with complete confidence,"
said Alan, sales director, Multisoft Ltd.

"FalconStor continuously has
proven to be at the forefront of innovative solutions in the evolving era of
disk-based storage solutions that include snapshots, backup and deduplication.
At Opensource, an organization involved in backup, DR and BC planning, we
recognize great value in our association with FalconStor as a premium services
partner. We hope to take our business to new horizons with FalconStor’s
unrivaled suite of products," said Ravindra Kumar, director, Opensource Pte. Ltd.

"We are glad to be a FalconStor
Professional Services Partner. Our customers want innovative and proven
technology that eases the symptoms of the data explosion and storage expansion.
Our ability to deliver not only solid data protection solutions but also
professional services to our customers strengthens our value proposition to
both our day-to-day and C-level contacts," said Mr. Freedy, Product Manager,
Pt. Synnex Metrodata, Indonesia.

"As a key partner in south China, Shenzhen
DCS has invested significant sales and technical resources in our partnership
with FalconStor. We are impressed with the advanced technology, and we are
excited by the additional business opportunity created by FalconStor’s new
Service Partner Program. This program will give us the benefit of technical
training and a variety of pre-sales resources. We are pleased to join this
program, which I believe will help make us more competitive and increase
customer confidence," said Jason Jin, GM, Shenzhen DCS Co., Ltd.

"Ensuring a high level of customer
satisfaction is one of the most important factors for Sysage Technology to
maintain its position as a leading information and communications technology
provider in Taiwan. We are pleased to see FalconStor’s investment in the
Service Partner Program, and we are willing to become a FalconStor Professional
Services Partner. The program not only will help us train more professional
service experts, enabling us to provide better services to our resellers and
customers, but also will increase new customer confidence in FalconStor’s
solutions by ensuring high-quality professional services," said Ray
Chen, VP, SYSAGE Technology Co., Ltd.

"Every business
needs an efficient structure to be profitable. FalconStor’s Service Partner Program
perfectly complements our existing service practices. We expect the new program
will enhance our ability to bring a steady stream of innovative solutions to
our customers," said Tay Khoon Guan, director, ServTec Corporation Pte. Ltd.

"We see enormous synergy to collaborate with FalconStor as it completes
ICG’s offering of enterprise data protection and DR solutions across AsiaPac
from end points to server Infrastructures. The announcement of the Service
Partner Program demonstrates FalconStor’s vision in creating the same level of
excellence in the channel, enabling partners to respond quickly and
successfully to market opportunities. It is great news to customers who depend
on us to protect one of their business’s most valuable assets – their data,"
said Andy Lau, CEO, The I-Consulting Group.

"As a key FalconStor distributor in
Taiwan, we fully support and are keen to participate in the Service Partner
Program, which will enable us to provide better services to our customers based
on our evolving partnership. Here in central and south Taiwan, professional
services resources are scarce compared to what is available in the north. We
believe that FalconStor’s new program will help us increase user confidence in
FalconStor’s solutions by increasing qualified professional services resources
to ensure service quality and expand our business into new markets," said Ron
Lee, GM, Unlimited Kingdom Technology Co., Ltd.

"It’s great to see that FalconStor is
continuing on the path of innovation, while enabling partners to maximize
revenue. Customer demand for best-in-class service is no longer just about
speed and cost – it’s about customer experience, especially in the case of
emergencies. Professional service capability is an increasingly important
aspect of that customer experience. The Service Partner Program allows us to
increase customer confidence. Becoming a service partner means that we are an
authorized professional data protection service vendor. It also means that we
can satisfy sophisticated customer expectations," said Jong-Gon Kim, executive director, VisualData Co., Ltd.

"The enterprise data center is growing due to the exponential increase of
data and the proliferation of virtual servers. As a result, data protection
requirements are becoming more urgent and complex. In addition, incidents of
cyber-terrorism in Korea have brought IT managers’ attention to the urgent need
for better data protection and recovery. Addressing this issue is no longer
optional but mandatory for all businesses. With FalconStor’s new Service
Partner Program, we will be able to address this market opportunity with proven
solutions and services focused on modernizing data protection for our customers,"
said Yunjoo Lee, CEO, Yotta Information.

"Data protection continues to be a primary concern for all of the markets
we address in Malaysia, as we increasingly see the rising demand for innovative
solutions among our customers. We are truly excited about FalconStor’s Services
Partner Program. In addition to being one of the leaders in the industry,
FalconStor also has established itself as a channel-focused organization with a
profit-rich program created exclusively to help channel partners grow their
data protection business," said Yap Choon Keong, GM, Zen Computer Systems Sdn Bhd.