CommVault Unveils Customer Education Services

CommVault Systems, Inc. announced a new
Customer Education Services program that provides a learning
management system, with customized user training and access to new online
training courses, which are designed to accelerate customer productivity and
deliver the greatest value from Simpana software investments.

The customer training services and certification program is the result of
18 months of research and interviews with customers, partners and industry
experts. It is designed to improve the end-user learning experience, reduce
costs and improve educational outreach and access across CommVault’s rapidly global customer and partner base.

CommVault’s new Learning Management System Education Advantage portal now
tracks and manages each student’s entire learning experience. The expanded,
role-based curriculum includes new web-based and virtual instructor-led
courses, which complement traditional classroom training and can be accessed
from desktops, laptops and mobile devices.

CommVault Education Services has also introduced an ‘Ask the
Educator’ monthly webinar series to provide a practical, technical summary
of Simpana software functionality as well as tips, techniques, and best
practices intended to optimize CommVault capabilities and broaden user
knowledge.

New Learning Management System
Personalizes Training
The Learning Management System, known as ‘Education
Advantage,’ provides each customer with a personal education
repository for login and profile information, as well as a history of completed
courses and certification status. Customers can view course descriptions and
schedules, and register and purchase courses. The portal will also announce new
technical content and course material to help customers to stay current on the
latest product features and functions as CommVault releases new updates to its software platform.

Redesigned Role-Based Curriculum,
New Certification
Program
Customer Education
Services has expanded its learning programs to recommend specific courses based
on the experience and knowledge required by specific roles (i.e., help desk operator, CommVault administrator engineer). Students can
complete the Education Services’ Training Assessment, which evaluates current
knowledge, compares results to others in similar roles and recommends the
student’s optimal curriculum path. In addition, the curriculum has been mapped
to a multi-tiered, role-based certification program that demonstrates mastery
of the software platform and guides customers and partners in their
personal and professional growth.

Flexible Course Delivery Provides

User-Based Learning Control
A redesigned course delivery system allows user to decide what, where,
when, and how they want to learn. Students can choose from the following
delivery methods and services:

• New Virtual Classroom Training:
  Using web conferencing and content delivery, customers can attend online
  courses, in real-time with expert instructors and avoid expensive travel.
• eLearning: Using any
  Internet-enabled device, students can participate in a wide selection of
  individual courses as self-paced eLearning.
• Traditional Classroom Training:
  CommVault’s traditional instructor-led training remains the most popular
  learning format.
• Customer Site Instruction: Private
  on-site course delivery for customers who require customized content.

Robert Brower, VP global education services and customer support, CommVault,
said: "CommVault remains committed
to leading the industry in customer satisfaction. We want to ensure that our
customers and partners get the knowledge they need to be productive and succeed
in their jobs and to reap the most value from their Simpana software. The new
Education Services program offers different ways to access training and learn
on the go, which are all vital ways we can accommodate a global, increasingly
mobile workforce."

Ernie Hughes, network operations manager, Kelly Tractor, said: "The CommVault version 10 training went very
well and will be a great asset to our continuing work with CommVault."