Rentsys Recovery Services Announces Customer On-Boarding Process

Rentsys Recovery Services, a provider of DR solutions for banks, credit unions, mortgage lenders and other organizations, announced the launch of its new Customer On-Boarding Process.

The on-boarding process was designed to prepare financial institutions for a more efficient recovery following a disaster and to prepare for an audit.

Following are some of the key steps
in Rentsys’ on-boarding process:

• Discovery and Training – meets with the new customer to view their facility, learn about their needs and requirements and educate them about the recovery process. At this point, they are assigned a recovery support team which will be available for everything from simple questions to on-site recovery assistance.
• Survey Checklist – a recovery coordinator completes a survey noting the customers’ important site information needed during a declared disaster, such as a description of the site, available parking and dimensions for ground deployment of Mobile Recovery Trailers.
• Testing – works with customers to regularly perform remote, on-site DR testing at the preferred customer location. Key pieces of equipment, such as servers or laptops, are also tested and maintained to ensure everything runs smoothly.
• Appraisal -conducts a formal meeting with the customer to discuss the test results and go over any changes that need to be made.

"Our new Customer On-Boarding Process creates a dynamic system for implementing a customized DR program," said Walt Thomasson, MD of Rentsys Recovery Services. "The enhanced levels of coordination, which are the primary focus of the process, enable customers to successfully complete audits and recover faster in the event of a disaster."