New Kroll Ontrack Recovery Capabilities

Kroll Ontrack Inc. announced the availability of new proprietary capabilities to address the latest versions and corresponding data loss challenges associated with NetApp, Dell EqualLogic, and VMware.

Leveraging this toolset, Kroll Ontrack has recovered data from both software and hardware failures of current NetApp, Dell EqualLogic and VMware models.

NetApp Storage Systems
Kroll Ontrack can now recover from multiple data loss failures within a NetApp storage environment. This capability was developed as a result of a three-drive failure in a RAID-DP. Ontrack Data Recovery engineers are now able to emulate the NetApp RAID controller and retrieve the data from the array – even in the areas where there are more than two non-working HDDs. Leveraging this capability, Kroll Ontrack recovered over 30 million files and 7TB for one customer that lost over 14 NetApp storage volumes.

Dell EqualLogic
"Through custom real-time development efforts, Kroll Ontrack has made six updates to its Dell EqualLogic toolset in 2012 – each time for a new challenge," said Robert Bloomquist, principal data recovery engineer, Kroll Ontrack. "Our continuous innovation with respect to this enterprise tool has paid off. We’ve had a 100% success rate with Dell EqualLogic recoveries."

For example, a recent case involved two Dell EqualLogic volumes that were accidentally deleted from the user interface. One of the volumes was an NFS share from a Windows server and contained 600GB of business data, including Lotus Notes data. The other volume contained a VMware VMFS partition with MS SQL virtual servers. The R&D team solved the data structure related corruptions and implemented a solution resulting in a 100% recovery of the deleted volumes from the NFS share and VMware VMFS volume.

VMware
Recent improvements include faster and more accurate support for VMFS-5, deleted virtual disks and snapshots.

"When the Bank of Manhattan experienced a data loss event with a NetApp SAN that was running VMware ESXi 4.1, Kroll Ontrack was successfully able to utilize their proprietary solutions for our complex multiple layered OSs platform, and provide prompt and attentive service throughout the resolution path," said Curtis Birkmann, CIO, Bank of Manhattan. "As a result of their efforts, the Bank of Manhattan was able to restore key virtual servers in 30% less time than leveraging our traditional offsite recovery process. Further, Kroll Ontrack provided the Bank of Manhattan with complete images of key virtual servers, at the exact time of hardware failure, rather than at the time of last backup or snapshot. This approach allowed us to recover multiple integrated servers at the exact point of failure."

"The value and resources we place on developing tools and capabilities to address new and difficult challenges are where Kroll Ontrack shines," said Todd Johnson, VP operations, Kroll Ontrack. "As a result of our efforts, we are achieving great success with the latest enterprise recovery challenges to ensure our corporate clients are back up and functioning just as they were before the data loss."