Baptist Memorial Health Transforms IT Infrastructure With EMC

EMC Corporation announced that Baptist Memorial Health Care Corporation, a not-for-profit health care systems in the US, has
transformed its IT infrastructure with EMC VNX and Citrix virtualization
technologies to enable clinicians to access
medical records from iPads and other portable devices.

With its IT transformation, Baptist Memorial expects to save $3 million in
server and desktop expenditures, IT maintenance and data center power usage.

Customer Benefits:

• Costs: Baptist Memorial estimates it will save $3 million as a result of
  decreased server expenditures, IT maintenance and power and cooling usage.
• Access: Instead of waiting three to seven hours, doctors can access
  electronic medical records (EMRs) in five to 15 minutes.
• Agility: Increased flexibility of its virtualized infrastructure allows to implement virtual servers 95% more efficiently, and
  complete major software updates in half a day as opposed to several months.

Customer Challenges and
Solution:
Baptist Memorial operates a vast network of
hospitals, physician groups, medical centers and clinics, as well as a medical
college. The Memphis-based healthcare system has more than 2,300 licensed beds,
employs more than 13,000 people and has approximately 85,000 admissions
annually. Prior to this deployment, Baptist Memorial’s small IT staff was
struggling to efficiently manage an infrastructure that had grown to include
14,000 physical desktops scattered across 14 sites. In addition, clinicians
required more flexible and quicker access to patient data to provide more
responsive care.

With the help of EMC Signature Velocity Solution Provider LPS Integration, Inc., Baptist Memorial
has deployed an end-user computing infrastructure leveraging EMC VNX unified
storage and Citrix XenDesktop virtualization solutions to enable clinicians to
access virtual desktops from their tablets, smartphones, laptops, hospital
kiosks and other devices. More than 1,300 virtual desktops have been deployed
to date and another 1,700 will be deployed by the end of 2012.

The virtual infrastructure supports Baptist’s MediPro electronic
medical records environment, which is migrating to an Epic EMR solution, as
well as Exchange and SQL Server. Embracing a FLASH 1st strategy for automated
tiering, Baptist leverages EMC’s FAST suite to increase the reliability,
efficiency and performance of applications running on VNX storage.

Charles Rosse, system administrator II, Baptist Memorial Healthcare
Corporation, said: "With virtual
desktops, we’re helping doctors reduce their time chasing down medical records
and focus more on patient care. Instead of waiting three to seven hours for
records, they can now access them in 5 to 15 minutes. We’re seeing doctors
bring their iPads or other portable devices with them anytime they need to
interact with patients, providing better patient care.

"We’re able to install
and manage a single image of our EMR as opposed to managing updates across thousands
of physical desktops, so the maintenance burden on our IT staff is much less.
We recently spent half a day implementing a major software upgrade for our
virtual desktops. Before, a single-site upgrade would often require 10 staff
and several months to complete.

"We’re not spending a lot
of management time messing with our IT environment. The Citrix hypervisor and
VNX management software along with the seamless VNX and Citrix integration make
it all quite simple. It’s easy to underline the importance of these time
savings.

"As we embrace
virtualized desktops, we’re reducing the overall cost of handling a fleet of
desktops and putting them out in the field. Combine that with the reduction in
our data center footprint, and we’re looking at a much lower TCO.

"With our virtual desktop
infrastructure, we’ve decreased the time it takes to go live with new
applications. This is critical to patient care because our clinicians get
quicker access to the latest technologies.

"We’re now using VNX and Citrix
to virtualize our physical servers, which is expected to yield $3 million in
savings relating to servers, maintenance and power and cooling. We’ll also
become more agile because we can deploy a virtual server in a day instead of
the three weeks required for a physical server."