Stec Joins Technical Support Alliance Network

STEC, Inc. has joined the Technical Support Alliance Network (TSANet), the IT industry’s operational, technical global infrastructure.

TSANet’s objective is to fast-track multi-vendor support collaboration. STEC brings knowledge in enterprise SSD technologies to the TSANet community, extending the breadth of customer support offered to enterprises.

"The requirements for support collaboration are rapidly evolving as data centers increase in complexity with the implementation of virtualization and cloud computing," said Jim Ting, STEC VP of product marketing. "Joining TSANet helps assure STEC customers can rely on rapid resolution to any issue, no matter if the call comes in to STEC or to one of TSANet’s many valued member companies. This is an important step for STEC as we extend our reach further into the enterprise customer base and target end-users directly."

"We welcome STEC to the TSANet community and look forward to the company’s contributions," said Dennis Smeltzer, president of TSANet. "STEC is representative of the breadth and depth of the growing TSANet community, and is an important addition for extending our mission of better enterprise customer support deeper into the data center."

Established in 1993 by technology companies, TSANet is a worldwide, vendor-neutral infrastructure that operationalizes multi-vendor collaboration involving complex interoperability issues. Using the TSANet process, members agree to collaborate when a multi-vendor problem exists.

List of TSANet members