Mark Pletsch Director Product Management, KineticD

KineticD (Acpana Business Systems, Inc.), in cloud backup and data recovery services for SMBs, announced two appointments to extend its mid-size business market.

Jim Leitch joins the team as VP of customer support and Mark Pletsch as director of product management.

These appointments, effective immediately, round out the company’s team as it continues to build market momentum through new customers, strategic partnerships and an expanded portfolio.

"As our products become more powerful and sophisticated, providing the right level of technical support is crucial," said Jamie Brenzel, CEO, KineticD. "We have created a team with powerful, proven track records. This tested leadership will be critical as we move aggressively to build on our lead in the mid-sized business market."

 Jim Leitch brings over 20 years’ experience in customer support in a technology environment. He began his career at Bell Canada in a technical role and then moved into management roles in technology and marketing. He then joined Research In Motion as the global director of Blackberry customer support and helped build its Support Centre into a global organization. After seven years at RIM, he joined Eloqua and built its support organization into a global entity. Jim then took on a number of consulting roles at CAPREIT and Toronto Hydro before joining KineticD as the VP of customer care where he is responsible for all dimensions of the customer experience. Jim holds a Bachelor of Arts Degree in Literature and Philosophy from the University of Toronto and a Master’s Degree in Literature and Philosophy from York University.

Mark Pletsch brings over 15 years of product management and marketing experience in the high tech environment. While at Research In Motion from 2001-2007, he was responsible for generating the requirements for some of innovative BlackBerry handsets of that era and managed some of RIM’s most important carrier relationships. While at Wallace Wireless, he leveraged an existing product portfolio experiencing slow linear growth to create a new solution for the healthcare marketplace, which led to the acquisition of Wallace by Vocera Communications. The solution itself is now generating six times the entire revenue of Wallace Wireless when Mark first joined the company. He holds an undergraduate degree from the University of Waterloo, and an MBA from Queen’s University in Kingston.