Broadcloud Selects CA ARCserve

CA Technologies, Inc. announced that Broadcloud, a managed
IT infrastructure provider, is using CA
ARCserve to provide DR services to help customers ensure
that data is secure and highly available.

Broadcloud provides managed hosting, managed services, co-location,
and data management solutions that help customers address four
challenges: data resilience, business and technology alignment, transformation
risks and compliance.

Broadcloud’s business is increasingly focused on public, hybrid and
private cloud services, which are delivered from more than 60 data centers
worldwide. The company provides specially designed private cloud services from
high-security facilities that help customers comply with HIPAA, SOX, PCI, FISMA
and data protection regulations.

By building
its DR services on ARCserve,
Broadcloud has been able to:

• Meet SLAs, which are critical to its reputation and customer
  satisfaction.
• Maximize efficiency, which enables the company to manage DR
  processes for hundreds of customers with just 40 engineers.
• Meet customer needs around costs and compliance.

Broadcloud was using a range of tools from a number of suppliers to
support its recovery management services, due to the diversity of the systems
being protected and customer preferences. This time-consuming approach added to
the company’s service management burden.

"With CA ARCserve, our DR processes are now fully automated and
require minimal manual intervention," said Brent Eubanks, executive VP of
strategic services at Broadcloud. "We can provision new customers with the
level of recovery management they need very quickly. The ability to provide
cost-effective and compliant recovery management services enhances our
competitive advantage and helps us retain and attract customers from a range of
industries."

Broadcloud is using ARCserve to underpin its multi-tier recovery
management and data resiliency services. The company protects several PB
of data using the solutions, which enable centralized recovery
management across its client base.

"CA ARCserve solutions enable us to back up and restore data
from the cloud very easily," said Eubanks. "They are ideal for those
customer systems that need to be recovered within a few hours."

To support more demanding customer workloads, such as email, ERP
(enterprise resource planning) and CRM (customer relationship management)
systems, Broadcloud uses
ARCserve Replication and
ARCserve HA.

"With real-time replication and HA clusters, we can fail over
between data centers in minutes to ensure that customer systems suffer
negligible downtime in the event of an incident," said Eubanks.

"Service providers face especially challenging objectives when
it comes to scalably, reliably and resource-efficiently protecting large
volumes of distributed data," said Steve Fairbanks, VP, data management,
CA Technologies. "Broadcloud’s success highlights just how well-suited CA
ARCserve is for these highly challenging environments-and how broadly
applicable it is for all kinds of data protection needs."