Whiptail Provides Customer Support Across 75 Countries

WHIPTAIL
Inc.
has
added another benefit for its customers.

Global
Customer
Support
(GCS) is now available in 75 countries, they are driving the highest
levels of service and quickly moving to accommodate the needs of its
broad and growing customer base worldwide.

The GCS team is led by Joe
Cutuli, VP of Global Customer Support, an industry veteran with more
than 25 years of experience supporting storage environments. The GCS
team reports directly to WHIPTAIL CEO Dan Crain, eliminating red tape
when dealing with support issues.

"At WHIPTAIL we are
committed to our customers and we see that in the number of repeat
customers we have," said Cutuli. "We’re launching
our GCS with capability in 75 countries, with four hour on-site
support in major cities."

Additional value-added features for
customers include:

• Proactive AutoSupport:
  An automated system that includes predictive abilities that prevent
  or minimize storage system incidents

• On-site parts: For fast response time

"None of our competitors
are offering this level of support, expertise and experience,"
Cutuli said. "In this industry, it’s inevitable that problems
will crop up. GCS is what separates us from the competition when
something goes wrong. I believe in the words ‘your incident is our
incident,’ you’ll never hear my team say this is not our problem."

GCS is part of WHIPTAIL’s focus on
customer satisfaction, according to Crain.

"Customer satisfaction is
priority number one and we are maniacal about making our customers
happy," Crain said. "We make great products and we
have a lot of satisfied customers. That shows up in our high volume
repeat sales and referrals. GCS is the next step in driving our
long-term strategy of customer growth."