IceWeb Unveils Customer Support Program

IceWEB, Inc. announced
the availability of ‘Ice/24’, a customer support
program to meet the demand and adoption of its unified data storage
appliances.

Designed to give IceWEB’s growing customer community the
ability to have any question answered – 24x7x365 – Ice24 provides the breadth
of support options customers need to ensure high of customer satisfaction, including:

• 4 x 7 x 365 support options
• Live, toll-free US-based phone support via 1-800-465-4637
• Email support via support@iceweb.com
• Online support ticket submission via http://portal.iceweb.com
• Live chat via www.iceweb.com/support
• Online knowledge base containing frequently asked questions and technical
  articles Onsite support via IceWEB’s network of IceWEB ICErs (IceWEB
  Certified Experts)

As more companies
recognize the value of IceWEB’s file and block based unified storage appliances
with our highly competitive feature set, performance and attractive price
point, we are pleased to expand our support offerings to meet even the highest
customer expectations," stated, Ed Kraus, IceWEB VP of Operations.
"Realizing that infrastructure
deployments such as ours often take place after hours and on weekends, we’re
here to make sure those deployments go as quickly and smoothly as possible by
being just a click or call away."