Dot Hill Backs AssuredSAN With Free Onsite Support

Dot Hill Systems Corp. is offering one year of free onsite support on all Dot Hill branded AssuredSAN storage systems purchased through authorized resellers.

Combined with the company’s standard three-year warranty, inclusion of the company’s onsite service for a year increases the value of AssuredSAN storage solutions by providing end-user customers with access to technical support.

Dot Hill AssuredSAN storage solutions come with a three year warranty at purchase. Customers can activate their first year of onsite support at no cost by registering. In addition, customers have the option of purchasing a three-year onsite service agreement within 30-days of purchase.

"The addition of free onsite support serves as the latest testimony to Dot Hill’s highly reliable AssuredSAN storage, which continues to gain momentum in the distribution channel," said Brad Painter, vice president of channel sales, Dot Hill. "We want our channel partners and end-user customers to know that ‘Assured’ is not just the name of our SAN solutions, but also how we want them to feel when they turn to Dot Hill products to manage and protect their critical data assets."

"The three-year support option is a great value to customers," said Scott Brooks, vice president, customer services and support, Dot Hill. "With the discount provided at time of product purchase, the three-year annual onsite service package is less than seven percent of the product price. We also offer options to upgrade the service model for four-hour response time and 24×7 coverage in many locations."

"Our customers’ primary requirement for storage is system reliability," said Rick Crane, CEO, West Coast Technology. "That’s why we recommend Dot Hill AssuredSAN solutions to so many organizations. By adding a free year of onsite service to the company’s impressive three-year warranty, Dot Hill continues to enhance its robust line of storage offerings that deliver enterprise features at entry-level prices."

The free year of on-site support is available subject to Dot Hill’s then-standard terms and conditions to anyone who purchased a branded AssuredSAN product through a Dot Hill authorized reseller on or after January 1, 2012. The company may modify or discontinue program offerings, such as free support, in the future with or without notice.