Carbonite Opened Customer Support Center in Lewiston, ME

Carbonite, Inc. has completed its transition of customer support operations to the U.S.

The news
follows the company’s announcement in the spring that it would repatriate all
customer support back to the U.S.
and open a dedicated customer support center in Maine.

Carbonite
opened the new customer support center in Lewiston, Maine in June. The facility
first began handling customer calls within its first few weeks of operation,
and now employs 150 new customer and technical support team members. With the
completed transition of this operation to the Maine facility, 100% of
Carbonite’s phone, email, and chat customer support services are U.S.-based.

"Customer service is a core element of the
Carbonite brand. Our customers rely on us to back up their valuable digital
data, from irreplaceable pictures to accumulated music files, to important
records and documents. When they experience a data disaster and need to restore
everything from Carbonite, it can be very stressful for them, and we want we
have the right people in place to assist with consideration and technical expertise,"
said Carbonite Chairman and CEO David Friend.

"Moving customer service back to the United States
is an investment in our customer experience and one that we think is well worth
the resources we have devoted to it," continued Friend. "We are pleased to have completed this
transition ahead of the timetable we communicated back in May, and are happy to
have helped create new U.S.
jobs as we strive to deliver the best experience for Carbonite’s customers."

"This is incredibly welcome news during these
challenging economic times and I applaud companies like Carbonite who are
bringing vital jobs back to Maine and the United States.
With 150 new customer and technical support employees in Lewiston,
this undeniably stands as a shining testament to Maine’s legendary work-ethic and undaunted
can-do spirit," said Senator Olympia J. Snowe, the Ranking Member of
the Senate Committee on Small Business and Entrepreneurship.