CommVault Opens EMEA Customer Support Center

CommVault Systems, Inc. is expanding its
global customer service operations with the opening of a customer support
center in Reading, U.K. and adding approximately 30
new staff members.

Co-located
in CommVault’s EMEA headquarters at 3 Apex
Plaza in Reading, U.K., the customer support center provides additional geographic coverage
designed to strengthen CommVault’s support model.

Utilizing a
global single queue for handling customer support incidents, CommVault delivers
true 24x7x365 customer support staffing with full incident management between
support centers in order to respond to calls around the clock from all parts of
world.

Adding this new location to CommVault’s
customer service operations ensures flexibility, efficiency and
improved global account management. Processes can be standardized and dealt
with from several locations, where dedicated teams serve all customers
globally.

The Reading center’s
multi-lingual team will also provide technical support in several languages
which.

Robert
Brower, Vice President of Global Customer Support and Services, CommVault said: "CommVault’s distinction of having a 95 percent customer satisfaction
rating is a major differentiator in the industry and proof of our continued
investment in growing a global network of customer support operations. The new
customer support hub in Reading
reinforces our commitment to providing CommVault customers the highest levels
of customer service and a world-class support experience."