FilesAnywhere Customer Support Center

FilesAnywhere, a trademark of Officeware Corporation, and Zendesk, a cloud-based help desk software provider, announced the launch of the FilesAnywhere Support Center.

Powered by Zendesk, the new web-based support ticket application and self-service customer support platform is located at filesanywhere.zendesk.com.

Through the center, FilesAnywhere customers can get answers to their specific questions directly from the company’s support team. They also can stay up-to-date with announcements from FilesAnywhere through the knowledge base where they can get information ranging from how to get started with the product to details on specific feature functionality to information on billing questions.

"As FilesAnywhere continued to grow, we were finding we needed a fast, simple, yet sophisticated help desk solution to ensure that we are delivering superior customer support," said Adam Blue, Social Media Manager at FilesAnywhere. "In addition, we needed a solution that we could easily customize to reflect the FilesAnywhere brand. We tested several help desk products and found that Zendesk was the perfect solution for us."

"It is great to see how quickly FilesAnywhere was up and running," said Kate Hobbie, Zendesk’s Director of Customer Support. "Having more than 10,000 customers ourselves, our own support team understands the importance having a quick, easy way to boost agent productivity, enable collaboration, and improve responsiveness."