Avere Systems Joins Technical Support Alliance Network

Avere Systems, Inc. has joined the Technical Support Alliance Network (TSANet), the IT industry’s only fully operational, technical global infrastructure, proven to fast-track multivendor cooperation and significantly reduce call time-to-resolution.

Established in 1993 by technology companies, TSANet is a worldwide, vendor-neutral infrastructure that operationalizes multi-vendor collaboration involving complex interoperability issues. Using the TSANet process, members agree to collaborate when a multivendor problem exists. TSANet allows partners to have a common entry point when contacting partners’ support centers in multivendor support incidents. TSANet is a behind-the-scenes process and end-users are typically unaware that TSANet is being used as a mechanism of communication for the solution to their problem.

"TSANet seeks to maximize member company efficiency in solving support problems to more effectively resolve servicing issues and allow for improved overall customer service," said Sid Saleh, Chief Executive Officer of TSANet. "By making it faster and easier for a customer to get resolution to their problem within heterogeneous computing environments, we are able to improve the support experience in a collaborative way with significant savings in both time and money to the members involved. We are pleased to welcome Avere Systems as a member of the TSANet community and look forward to their contributions to the collective organization."

"By joining an organization like TSANet, Avere is able to extend our commitment to customer support by ensuring maximum efficiency in resolving support issues in multi-vendor environments," said Jeff Butler, Director of Customer Operations at Avere. "We look forward to working with TSANet and our fellow members for the benefit of our joint customers."

Avere Systems’ products help organizations to improve the performance of their current NAS infrastructure and lower the cost of NAS acquisition while delivering economics, efficiency, visibility and business agility. Its FXT Series of scale-out NAS appliances is a solution to deliver the benefits of performance tiering and scale-out clustering to NAS environment. Avere FXT appliances define a new NAS services product offering, providing NAS functionality to both existing and new NAS deployments and both single-vendor and heterogeneous NAS environments.