Tandberg Revamps Service and Warranty Program

Tandberg Data has revamped its global service and warranty programme. Called SecureService, the service programme adds value to Tandberg Data customers by providing an assortment of customized service choices as well as access to a new online portal that allows customers to register, activate and upgrade support and warranty offerings for their Tandberg Data products.

"Tandberg Data understands that business continuity is essential for customer success. Our new technical support and service options provide customers with the highest level of technical support by telephone, web or site visit," said Marije Gould, vice president of marketing for Tandberg Data. "All of our automation and data protection solutions come with a one-year onsite service provision and the option to buy additional service uplifts for further peace of mind."

Customers who purchase Tandberg Data solutions are encouraged to register online within 60 days of purchase to receive Advanced Replacement Service (ARS) or one-year next business day onsite service.

Other features of new SecureService include:

First-year next business day onsite service performed by engineers
Trained technical support teams who can diagnose issues remotely
Advanced Replacement Service that can ship units or spare parts from global hubs within 48 hours, depending on product
Access to the new online portal for registration, activation, product management and notification
Optional five days a week, 9 hours a day or seven days a week, 24 hours a day service
Optional out-of-warranty repair or single instance onsite service

"The Tandberg Data SecureService Programme is very appealing because it is designed to be accessible for end user customers, distributors and resellers," said Paul Main, managing director, ClearView Communications. "This SecureService programme allows us to better meet the technical support needs of our customers while, at the same time, providing us with market expansion opportunities."

The benefits of the new registration portal include:

One-time registration
A single account for all registered products
Driver and product updates
Registration by end user, reseller or distributor