IceWEB Digital Footprint Approaches $10 Million

IceWEB, Inc. announced that its digital footprint is quickly approaching $10,000,000 and estimates that deferred maintenance revenue will be approximately 15% of revenue over the next 12 months to maintain, upgrade and support systems with expired warranties.

In order to meet growing service demands with flexible options, the company will roll out its Extended Value Support Program (EVSP). EVSP is a hybrid service product that customers can utilize to acquire services on an as needed basis.  Unlike traditional service and maintenance contracts, IceWEB customers can pre-purchase a discounted block of hours (I-Units) that never expire. These I-Units give customers the flexibility to pick and choose services in an a la carte fashion.  

John R. Signorello, IceWEB CEO stated: "The premise behind our EVSP is that customers can buy services they need, when they want, at a firm fixed price. The EVSP I-Unit makes it simple and affordable for customers to maintain and upgrade their IceWEB platform. It is quite clear that professional services will be paramount to our success moving forward.  We’re currently collaborating with our partners, Promark Technology and Niksar, to not only deliver superior products but to complement them with world-class maintenance and engineering services."

All IceWEB products ship with a standard one-year warranty, which includes phone support with guaranteed response times and advanced part replacement services nationwide. In addition, warranty customers have 7×24 access to IceWEB’s on-line customer support tools. In many cases, customers take their annual renewal time to have IceWEB upgrade their systems with additional storage. In addition, customers can request to have IceWEB engineers visit them on-site and help them determine expansion strategies both in the data center and in the cloud.