Bocada Extends Focus on MSPs

Bocada Inc. announced an initiative to drive adoption of Prism by Managed Service Providers (MSPs).

The initiative is built in part on Bocada’s experiences and success with the MSPs who manage nearly 600,000 backup clients with Bocada solutions.

Bocada’s Prism solution guides MSPs through the DPSM model, a process of evaluating the backup environment, mapping data protection policies to the requirements of their client’s business and improving IT and operational alignment. Unlike standard error, trend or usage reporting solutions, Prism is able to show an MSP how an error or flaw in the data protection environment impacts the ability to adhere to an SLA, policy, or compliance objective, and then enables users to correct the error and meet the goal. This not only improves and streamlines service delivery; it ensures data recoverability, reduces risk and lowers overall data protection costs, with the end goal of customer retention and continued revenue stream for the MSP.

Prism also provides compliance, audit and capacity usage management, automatic chargeback/billing reports, and eliminates the burden of writing backup scripts. Customer capacity requirements can be reduced through eliminating redundant jobs and modifying backup policies, improving resource and media utilization.

Bocada already supports a range of backup applications and is developing additional plug-in support for targeted applications used by MSP/SaaS providers and providing integration with trouble-ticketing and PSA solutions to streamline service management operations. The application openness and alignment with MSP pricing models will help bring a new and more robust service platform to the MSP community.

“Prism was architected with service providers in mind, it is the only solution on the market focused on Data Protection Service Management and is the ideal solution for MSPs offering backup services to their customers,” said Nancy Hurley, CEO of Bocada. “We are leveraging years of experience with Global 500 MSPs to bring Prism to the broader MSP marketplace.”

Benefits to MSPs include:

• Agentless deployment; Heterogeneous support: An agentless solution, Prism is easy to deploy and administer remotely, and features interchangeable plugins so there are no additional costs when switching backup platforms. Customer environments can vary in size, level of complexity, and product choice.
• Increased revenues: Prism ensures cost-effective delivery of data protection services and increases the MSP’s ability to meet SLAs, reduces administrative time and enables quicker responses to audit requests. It also allows MSPs to identify hardware and software needs, leading to additional revenues from product sales.
• Increased customer satisfaction: By measuring performance against agreed-upon SLAs, MSPs can proactively solve data protection issues and close gaps between SLA goals and actual performance for increased customer satisfaction and retention. Prism helps prioritize errors in the environment and corrects the failures that leave data unprotected. MSPs can show how successful they are in adhering to the established SLA, and quickly address any failures in customer data protection environments.
• Visibility: Prism gives MSPs in depth visibility into all customer backup environments, from a single console, but allows each individual customer/user to securely view information about their specific environment via the web.