Acronis Builds WW Support Services

Acronis, Inc. has built a new worldwide support service specifically for its channel partners.

The new Acronis Channel Partner Support Program provides dedicated support to the channel and will provide a faster and more consistent support service for Acronis partners. Partners can access web-based email, chat services and direct phone to qualified support personnel with service availability based on the partnership level.

They receive web-based email and chat support during business hours, five day-a-week. Acronis Certified Partners, Acronis Enterprise Solutions Partners and Distributors receive web-based email, chat and phone support 24x7x365.

"We operate through a 100% channel distribution model and our priority lies with our partner community. Many of our resellers are technically enabled, particularly through resources such as our Acronis Academy training initiative. The Acronis Channel Partner Support Programme will allow them speedy access to our support professionals to help them escalate potential issues and help their customers trouble shoot," says David Junca, General Manager at Acronis in Southern Europe.

Acronis has also updated its support knowledge database to give access to a range of information gathered from its worldwide support team. The knowledge database is continuously updated to keep pace with users’ needs for problem solving.