Open-E Enlarges Technical Support for DSS V6 Users

Open-E, Inc. is providing three new technical support plans for their customers.

The company has always offered one year of free Standard Support to all Open-E DSS V6 users. To this, Open-E is adding Basic Support, Premium Support and 24×7 Per-Incident Support. Support plan prices range from $199 to $399 per year. The annual plans run for one year from date of purchase. At the end of the one year term, support can be renewed for another year. Per-incident support is available as needed.
 
Standard Support provides Open-E DSS V6 users with e-mail and phone support during business hours and is still offered for free for one year. In addition the Open-E website has user forums, a comprehensive knowledge base and information about new releases. This plan and Basic Support (for DSS Lite users) both provide users the opportunity to receive assistance on technical matters from highly trained Open-E support engineers. Support requests are generally responded to within 2 days.
 
Basic Support is recommended for Open-E DSS V6 Lite users who use the free product which does not otherwise include support technical support. Customers now have the option of purchasing Basic Support which is provided through e-mail for the DSS V6 Lite Product.
 
Premium Support is an advanced support option. In addition to the basic services offered in the Standard Support plan, this option adds Remote Support and Small Updates for Open-E DSS V6. Another advantage is a faster response time to your technical requests. For critical problems customers will receive a support response within 4 hours. Typically Open-E Support engineers will resolve issues by phone or e-mail within one working day.
 
The 24×7 Per-Incident Support offers users the same fast and reliable service as our Premium Support, but by phone. In addition customers have the option to call regardless of the time of day or day of the week. Rather than being an annual plan like the above options, this service is offered on a per-incident basis. This plan serves the needs of enterprises using Open-E DSS V6 for mission critical applications.