UK Backup Technology and US Terian Solutions Merge

Backup Technology Limited and Terian Solutions LLC announced at the Gartner Data Centre Conference Las Vegas, the completion of a merger to create one of the largest managed online backup and disaster recovery specialist.

The combined entity will retain the Backup Technology name and brand to build on its existing international presence. The partnership means that Backup Technology now protect over 5 petabytes of data for a global customer base which includes The Red Cross, Master Lock, Liverpool Football Club, Energy XXI and the UK Government Offices.

The merger is expected to increase adoption of Backup Technology’s services in the United States and Europe by allowing multinational organizations to utilize a single centralized Backup and Recovery solution and choose if their encrypted data should reside in European or US Data Center’s. This approach ensures that Backup Technology customers are compliant with European and US Data Protection and Data Retention Regulations such as FIPS-140, Sarbanes Oxley, and PCI- DSS as their data will always reside within their chosen territory.

"Our companies have been working together since 2007 on international joint ventures to ensure that our customer’s data is effectively managed and supported. This led to our hardware and software platforms being identically aligned, which is crucial as it now means that all customers can continue to enjoy the same software and service without migrating any data to a new solution," said Simon Chappell, Backup Technology CEO.

Backup Technology and Terian utilise Asigra, Inc. Cloud Backup software and both companies had achieved Asigra’s highest level of partnership, 3D Hybrid. Backup Technology is now the only organisation that can boast 3D Hybrid Partner Status in Europe and the USA, this accreditation allows the company to provide Public Cloud Backup Services, Private Cloud Backup Solutions and Cloud Backup Services and Support for Resellers and Partners.

"I am delighted that two of our most experienced and successful partners have merged to offer Asigra-based services and solutions globally. Having worked with Backup Technology and Terian since 2004 I am convinced that the combined strength of this partnership will ensure that they are successful in their new venture," said David Farajun, CEO of Asigra Inc.

The new organisation will continue to operate from its existing offices and datacenters, with the European head office in Leeds, UK and Data Centers in Manchester and London. The US head office will remain in Houston, TX along with Data Centers in Texas and New York.

"Both our customer service and the technology we deploy to support our high standard of service are remarkably similar. Since we both built our services on the Asigra Cloud Backup software, BlueArc storage and VMware Virtual Disaster Recovery Platform, we can seamlessly offer the same services to multinational clients," said Mike Colesante, Backup Technology VP US Sales.

Both Backup Technology and Terian are among the few backup service providers that manage the day-to-day backup and recovery requirements of their clients. In reality, most backup companies merely provide their customers with space in a vault and reactive support. This approach leaves the day-to-day burden of backup and recovery squarely on the shoulders of the often overworked and understaffed enterprise IT departments.

"Our completely managed, outsourced service allows us to reduce backup and disaster recovery budgets whilst also providing significantly improved Recovery Time and Recovery Point Objectives. Combining the infrastructure and talents of both company’s employees will allow us to work with even more global household name customers," said Ritchie Fiddes, Backup Technology EVP of Sales.

Backup Technology provides 24/7 support for customers and monitors all elements of their infrastructure around the clock. This level of service means that issues are instantly identified and resolved to ensure that all backup activities complete.

"There is no question that there are huge benefits and efficiencies in being able to share the 24/7 monitoring and support of our internal infrastructure between the UK and US. It is critical however that customer support is serviced locally to ensure the continuity of service that only comes from knowing our customer’s and their networks individually," added Chris Powell, Backup Technology EVP of Technology.

The integration of both organisation’s has already been completed to ensure a consistent customer experience, and clients in the US are already benefiting from being able to utilise the organization’s bespoke monitoring portal which was developed in the UK.

"In terms of integration, we’ve been working together for so long and leveraging the same technology, it is fair to say that the integration was almost complete before the paperwork. The portal has been a great addition to our offering in the US as it provides complete visibility of the success of each backup job which gives our customers total peace of mind,"  noted Ron Pollvogt, Backup Technology, VP-US Technology.