WD Selects WANdisco for Subversion Support

WANdisco, the makers of Subversion with the most active core developers from the Subversion project on staff, announced that Western Digital Corporation has made the switch to WANdisco’s Subversion support for a better quality of service.

WANdisco provides Western Digital with 24-by-7 online, email and phone support, as well as automated access to the latest fixes and upgrades. These services are backed by WANdisco’s team of senior Subversion development, QA and support professionals based at the company’s offices in the US and the UK. As a result, Western Digital and all of WANdisco’s Subversion support customers have access to secure, high quality live support during their normal business hours, as well as on a 24-by-7 basis regardless of where they’re located.

"Access to live support professionals and senior Subversion committers who can provide immediate fixes is critical when problems arise. That’s why Western Digital and so many other organizations that want the same level of support available with commercial enterprise software switch to WANdisco," said David Richards, President and CEO of WANdisco. "We’re committed to delivering the best Subversion support in the industry because we recognize that this is essential if Subversion is to continue its phenomenal rate of growth."

Automated Updates & Integration
with Third Party Tools Such as Trac
Customers that combine a WANdisco Subversion support contract with WANdisco’s Certified Subversion Binaries have the added benefit of automated access to the latest fixes and updates. WANdisco’s Certified Subversion Binaries can be used with other open source software such as Trac, the popular issue tracker and wiki, and the many other software products that can be integrated with Subversion.

Buy a Support Contract & Support Subversion
WANdisco also recently announced that the profits from the sale of its Subversion support contracts go directly toward the hiring of additional Subversion committers and supporting the activities of the community. Due to the success of its Subversion support services offerings, WANdisco has been able to hire senior Subversion committers such as Hyrum Wright, Julian Foad, Phillip Martin, Stefan Kung, Erik Huelsmann and others who have come on board recently.

Enterprise-Class Subversion Support Services
WANdisco’s Subversion support services are backed by a dedicated team of core Subversion development, QA and support professionals, in order to provide the highest quality of service with the fastest possible delivery of fixes and upgrades. The team is led by Hyrum Wright, WANdisco’s Director of Open Source. Hyrum has also been the release manager for the Subversion project since early 2008.

Support options include:

• 24-by-7 Online, Phone and Email Support.
• Guaranteed response times.
• Global coverage from the United States and Europe.
• Automated delivery of fixes and upgrades.
• Technical Account Managers who act as a single point of contact for critical issues.
• Indemnification coverage to protect against third party intellectual property claims.
• Security solutions that deliver automated access control and audit reporting.
• Semi-annual Subversion System Health Check.
• Bug Buddy – A senior Subversion committer who champions customer enhancement requests.