Incentra Changes Name to Presilient

Incentra, LLC, provider of managed IT operational support services, has changed its name to Presilient, LLC.

The name change is a result of selling the technology reseller portion of the business in late 2009 and is further intended to more accurately signify Presilient’s ongoing commitment, focus and reinvestment into what has been the foundation of the business strategy for more than 10 years; centralized monitoring, administration and management of IT infrastructures, devices and applications.

"While our name is changing, we remain steadfast in our commitment to being a trusted IT partner," says Michael Parsons, President, Presilient. "While we will continue to provide world-class Edge-to-Core IT Service Operations support to our Service Provider partners and enterprise customers, our new business strategy will afford us the ability to make our entire portfolio of managed services available for resale through channel partners like IT focused Value Added Resellers and OEM’s. These organizations can benefit from our years of experience in delivering managed services and quickly add a recurring revenue stream to their technology resale business," continued Parsons.

Edge-to-Core IT Service Operations Support
Presilient’s portfolio of outsourced managed services spans the IT infrastructure stack. From edge devices like network routers and VPNs, to production servers and primary storage, to core applications like Exchange and Citrix, Presilient can provide a flexibly designed monitoring program or a fully administered and outsourced infrastructure management solution.

Visibility and Control. Delivered
Presilient’s mission is to help organizations realize the full value of their internal IT resources and infrastructure investments and afford them more time to focus on core business initiatives. The Presilient Information Technology Operations Center (ITOC) is staffed 24×7 with highly skilled engineers who combine their experience with an advanced toolset to deliver detailed visibility into device availability and performance. When coupled with our proprietary Service Operations Support Platform – Gridworks, the Presilient team can eliminate time consuming administrative tasks and implement proven processes to reduce incidents and expedite problem resolution to ultimately afford organizations greater control over their IT environment.

Read also:
Datalink Completes Purchase of Incentra’s Reseller Business
For $8.8 million in cash