Miele Selects C2C

C2C Systems has implemented ArchiveOne for Domino to support and manage Miele’s 400 mailboxes, held on a Lotus Domino Cluster for all users in the UK.

As the global premium domestic brand, Miele’s motto is ‘Forever Better’ – underlying the companies principles of providing products that boast longevity combined with future innovation. The same principles underlie Miele’s IT and email management philosophy. Like most businesses, Miele was experiencing rapid data expansion with email volumes and growth of attachments. Miele’s IT department is led by Paul Aram, IT Infrastructure Manager, who has adopted a forward-thinking approach to email management within the Lotus Domino environment.
 
“At Miele, we have used ArchiveOne to archive off email automatically, so there is less demand on our servers with regards to indexing, updating of views, and consistency checks. The ability to easily search for emails based upon business requirements is above and beyond what can be natively delivered from IBM. ArchiveOne’s flexible approach to repositories means we have options on where to store the Archived data, thus allowing us to utilise production servers to their maximum capability,” he commented.
 
All emails are archived from Lotus Domino via the use of journaling – a system whereby every copy of an email is made. This is compressed and archived via ArchiveOne every night onto a separate storage environment, which is currently a SAN file repository outside of the Lotus Domino environment.
 
Since the installation began earlier this year, Miele have archived approx 170GB of email which is split across two repositories. This represents a significant decrease in the size of the overall database usage of almost 70GB.
 
Dave Hunt, CEO, C2C expands further: “ArchiveOne provides Miele with critical Information Retention Management that allows them to meet regulatory obligations, provide eDiscovery across the organisation and avoids having too much data residing on their Domino servers. Easy installation and use has been enabled via an intuitive and familiar Notes & Domino interface.”
 
As a result of the archiving project, Miele have seen significant time savings locating important emails as requested by various departments across the company, from HR to purchasing. Expensive primary disk usage has also decreased as ArchiveOne compresses the data held within the repositories. There are also notable improvements in terms of the performance for the user and for the IT overall, with fewer resources required to manage and support Lotus Notes Domino. Later this year, the company are planning to move from Lotus Domino 7.0.3 to Lotus Domino 8.5 and ArchiveOne helps overcomes the problem of email data migration.
 
Paul sums up the ArchiveOne experience: “Prior to ArchiveOne, locating a single email was time and resource intensive. Now with ArchiveOne, we can identify a single email using search criteria such as subject/date or content and the retrieval of tagged searches can be performed in seconds.”
 
Looking towards the future, Paul can see that the automation of archiving using pre-assigned policies within ArchiveOne can be rolled out to individual mailboxes.