Social Media Archiving Solution of Web-Based Content by LiveOffice

LiveOffice announced the availability of LiveOffice Social Archive, the first social media archiving solution to capture and retain content from any public website, including popular social networks, such as LinkedIn and Facebook, as well as blogs.

“With the recent guidance from the Financial Industry Regulatory Authority (FINRA Regulatory Notice 10-06) on the use of social networking websites, such as Facebook and LinkedIn, by securities firms and brokers to communicate with the public, many financial services firms are searching for a way to maintain compliance while benefiting from the value these new communication channels provide,” said Michael Osterman, principal, Osterman Research. “LiveOffice is the first archiving vendor to fully address this guidance head on with new technology that enables firms to supervise the use of public social networking websites to ensure their customer communications are suitable while also meeting recordkeeping responsibilities.”

With the advanced archiving and supervision capabilities
of Social Archive, users can:

• Capture any public website content (e.g., LinkedIn, Facebook, Twitter, corporate website or any other web-based content), which is securely stored in LiveOffice AdvisorMail
• Retain content based on FINRA and SEC rules, legal hold requests or other retention policies
• Supervise content within their existing compliance workflow for email, IM, Bloomberg and Reuters messages via random sampling or customized lexicons of keywords and phrases
• Monitor any changes made to website content in post-review mode to ensure compliance policies are being enforced
• Discover content via search types, such as keyword, phrase, Boolean, proximity, fuzzy and others, in just seconds to fulfill an audit or legal request
• Audit site history and respond to regulatory requests for historical information

Pricing & Availability
LiveOffice Social Archive seamlessly integrates with AdvisorMail and is available now. For a limited time, Social Archive is offered at no additional charge to all current AdvisorMail archiving clients. For new clients, the offering is priced two ways – (1) per domain (e.g., advisor’s website) and (2) per individual URL (e.g., LinkedIn profile page).

LiveOffice also announced the availability of a new release of its solution for financial services companies, AdvisorMail. This upgrade streamlines and simplifies the review workflow for busy compliance departments.

The application’s new faster-than-Gmail speed, coupled with an entirely new user interface, drastically reduces the time it takes busy compliance professionals to review emails, attachments, IMs, Bloomberg and Reuters messages as well as social media content. Built on the first-of-its-kind Web 2.0 platform, the new AdvisorMail makes the user experience far more productive and efficient than ever before, with features such as snippet message view, one-click message review and extensive right-click menu actions. Users can also add words or phrases to their compliance lexicons with just a couple mouse clicks.

“As busy as we are, AdvisorMail’s new review features are a huge time saver for us,” said Eric Valente, director of information technology, Monarch Financial Corporation of America. “We love the new interface, single-click functionality and rapid speed of the application.”

The new AdvisorMail is available today at no additional charge to existing AdvisorMail clients.