Bocada With 250,000 Clients Under Management

Bocada, Inc., provider of data protection management (DPM) software, announced users, including numerous Fortune 500 companies, manage over 250,000 backup servers and clients with Bocada solutions, further solidifying its position as the market leader with the largest overall installed base footprint.

Bocada, Inc. continues to transform the way companies deliver data protection services that enable greater business and IT alignment, maximize operational efficiency, minimize risk, improve customer satisfaction and reduce operating expenses.

With a decade in its market, Bocada was the first supplier of Data Protection Management software. Bocada currently has the largest installed base footprint of any DPM vendor. The company has consistently maintained more than 90 percent renewal rates of existing customers over the past two years, leading Bocada to profitability in 2008 and positive GAAP revenue results in every quarter of 2009. Its customer-driven service delivery management model, focused on business objectives and customer satisfaction goals, provides actionable methodology for organizations focused on process improvement to help improve overall data protection operations and reduce costs.  Bocada is currently developing a next-generation solution that helps revolutionize the process of data protection service delivery.

“Many data centers have complex data protection environments, but many IT managers find the lack of a single management process frustrating,” said George Crump, founder of Storage Switzerland. "While data protection management may be routine, most will agree that it is far from perfect. Bocada’s focus is to bring an IT Service Management (ITSM) like model to data protection and to drive a consistent process that results in significant operational benefits. What’s appealing about this solution is that this is a rare case of someone applying intelligence to the data protection problem as opposed to hiding those challenges by throwing more hardware at it.”

Bocada’s Data Protection Service Management (DPSM) process is an ITSM-like model for improving data protection operations focused on business objectives and customer satisfaction goals. Designed for MSPs, SaaS vendors and medium to large enterprise organizations with a focus on service delivery, the Bocada DPSM process outlines a multi-phased approach to assess the overall data protection delivery infrastructure effectiveness, improve the ability to deliver quality data protection and recovery services, publish the results to customers and continuously advance the effectiveness of data protection operations while lowering costs.

“Since implementing Bocada I can easily see trends and have much greater granularity. Information fed back to me and my staff is the most important thing,” said Omar Armenteros, President of Virtuworks, a managed service provider in Southern Florida. "Now I have an SLA that is 90-95% and we are saving $5,000 per month previously spent to create reports manually.  After implementing Bocada, we spend time fixing problems, not building reports.”

Because of the company’s success, Bocada has begun to actively hire and expand its development team to further refine its purpose-built DPSM solution. To support its continued growth, the company is aggressively building out its channel program and support, partnering with industry experts to augment its own channel management staff.

"As the only vendor wholly focused on the data protection service delivery space, our commitment is to provide value to the market and encourage organizations to transform the way they approach the delivery of data protection services in order to improve business results across the board," said, Nancy Hurley, Bocada CEO. "Our customer renewal rate is a testament to the DPSM process delivering on its promise to minimize risk, maximize operational efficiency and reduce costs. The knowledge gained through working closely with our customers over the past ten years puts us in a unique position to drive a new approach to data protection service delivery management.”