actiCare Services in Germany, Austria and Switzerland

Storage and backup specialist, actidata GmbH, announced the availability of nationwide service coverage for Germany, Austria and Switzerland for its LTO Tape-Drives, Autoloaders and Libraries as well as for the actiDisk RDX.

 
The new actiCare Service Packs cover a range of on-site services and warranty extension options which guarantees a higher level of protection from downtimes and also ensures increased productivity in professional IT environments. The modular design of the actiCare Service concept means that service packs can be ordered individually to meet specific customer needs. These range from additional Fast Exchange Services to 7 x 24 x 4 services for the actiLib Autoloader LTO, actiLib Library LTO and actiNAS. The Hardware Installation Service, which is also available as an option, guarantees secure integration of the actidata system into a new or an up and running IT environment and is carried out by a professional service technician.
 
Coinciding with the launch of the new services, actidata is running a special service promotion. From now and up to 30th June 2010, actidata is granting a free 1 year 5 x 9 x NBD On-Site-Service on any purchase of an actiLib Autoloader 1U or an actiLib Library 2U.
 
actidata Managing Director, Gudmundur Einarsson, comments: "The introduction of the new actiCare Services is a essential step to position actidata as a professional storage solution provider. In addition to our new services, our decision to extend the warranty time of our actiDisk RDX from 24 to 36 months underlines the fact that we are in close dialogue with our partners and that we react to the needs of the channel."
 
The Service Packs with registration information can now be ordered at actidata’s authorized distributors Actebis Peacock, Ingram Micro and Tarox. The new ‘Service und Support’ category contains comprehensive information about all the actiCare services. Additionally, latest firmware updates and sales and marketing materials are available for downloading.