Hitachi HST Appoints HCL Infosystems

Hitachi Global Storage Technologies has appointed a new warranty service provider, HCL Infosystems Limited, to enhance its existing warranty support system across India.
 
“We take pride in delivering high quality solutions and strive to offer best-in-class service and support across all customer touch points,” said Robert Chu, vice president of Asia Pacific, Hitachi GST. “HCL Infosystems has an excellent reputation in India. We have made this new appointment with the goals of increasing the quality of our overall program and improving warranty support turnaround time, which ultimately enhance customer satisfaction.”
 
“This appointment by Hitachi GST is yet another testimony of HCL capabilities in delivering world-class quality services. With three decades of pioneering ICT & support services in India, we are confident that this arrangement with Hitachi would benefit Indian customers and partners in obtaining best of the services on Hitachi GST HDD products,” said George Paul, executive vice president of HCL Infosystems Limited.
 
The new service is available immediately and provides product replacement at more than a hundred HCL service centers across India to resellers, system integrators and end customers who purchase Hitachi GST products. As part of the new service, HCL, will send repaired or replaced products to the customer’s premises for added convenience.