Samsung and Kroll Ontrack Partner

Kroll Ontrack, Inc. announced the availability of an enhanced data recovery service program for Samsung Hard Disk Drive (HDD) customers.

Through its Ontrack Data Recovery solutions, Kroll Ontrack is an approved data recovery service provider for Samsung HDD products. The partnership between Samsung and Kroll Ontrack has expanded the level of service, support and options for Samsung customers via the development of a new global online system that more immediately and easily connects Samsung customers in need of help directly to Ontrack Data Recovery experts.

Providing global, data recovery support from more than 30 offices in over 20 countries and in 13 languages, Kroll Ontrack is the world leader in data recovery services. Under this collaboration, Samsung data storage media owners have access to:

• Affordable, low risk data recovery solutions without negating the Samsung HDD limited warranty.
• Unique service and offers.
• Professional support – before, during and after recovery.
• A comprehensive evaluation and detailed file report, specifying which files can be recovered.
• Real-time, 24/7 job tracking through access to Ontrack Online.

“Kroll Ontrack has a 20 plus year history of producing successful data recovery results for HDD products,” said Todd Johnson, vice president of Ontrack Data Recovery operations, for Kroll Ontrack. “We are pleased to have the opportunity to extend our expertise and first class customer service to Samsung customers who have experienced a data loss situation.”

“Kroll Ontrack is a high quality, reliable and professional data recovery service provider with a long-standing reputation for leading technology solutions that can address any data loss situation effectively and with an unmatched degree of success,” said Billy (Booyeong) Jeong, HDD customer service manager for Samsung. “Their best-in-class, worldwide services give Samsung data storage media owners a place to turn when time and critical data availability is of the essence. The availability of this service ultimately helps us service our customers better and faster.”

Through its Ontrack Data Recovery products and services, Kroll Ontrack is the largest, most experienced and technologically advanced provider of data recovery products and services worldwide. Using its hundreds of proprietary tools and techniques, Ontrack Data Recovery solutions help businesses and consumers recover lost or corrupted data from all types of operating systems and media and storage devices through its do-it-yourself, remote and in-lab capabilities. Kroll Ontrack offers a free initial consultation for customers experiencing a data loss.