Global Data Recovery Program by Kroll Ontrack

Kroll Ontrack, Inc. announced the launch of a global Data Recovery Portal for Apple customers. Through its Ontrack Data Recovery services, Kroll Ontrack offers fast, cost-effective data recovery solutions for Apple customers with Mac systems, servers, applications, files, operating systems as well as iPod and iPhone devices.

Kroll Ontrack is able to work directly with Apple’s Service Providers to provide global, data recovery service in localized languages to Apple customers. Specifically, Apple Service Providers now have quick and easy access to a new customized Web portal to register data recovery jobs for their customers in real time as well as direct and immediate connectivity to data recovery specialists and engineers. Once the data recovery job is registered via the portal, customers will receive automated updates directly from Kroll Ontrack.

Other benefits of this program include:

• A comprehensive evaluation and detailed file report, specifying which files can be recovered.
• Real-time, 24/7 job tracking through access to Ontrack Online.
• Access to industry-leading engineers with extensive experience in recovering data from Apple products.

“We at Mymacdealer, as well as our client, were very impressed by the promptness and personal attention given by the Ontrack Data Recovery team,” said Eric Morris, technician at Mymacdealer, an Apple Service Provider and recent user of the customized Web portal. “Kroll Ontrack simplified the data recovery process and their pricing was well below other data recovery providers that we have used in the past. We look forward to working with Kroll Ontrack more in the future.”

As Apple’s market share continues to increase, Kroll Ontrack has specifically dedicated research and development resources to making Apple-product-specific data recovery breakthroughs. Through these efforts, Kroll Ontrack has been successful in the recent launch of an enhanced suite of data recovery technology for both MacMail and Microsoft Entourage e-mail as well as data recovery capabilities for Apple Xsan 2 clustered file system for Mac OS X.

“Apple Service Providers and users can now benefit from the 20 years of data recovery experience and extensive Apple expertise Kroll Ontrack has to offer,” said Todd Johnson, vice president of Ontrack Data Recovery operations for Kroll Ontrack. “With the new Global Data Recovery Program, customers who need data recovery have easy access to a much-needed service when data loss occurs.”