Promise ServicePlus

Promise Technology Inc., a leading supplier of sophisticated RAID storage solutions for enterprise and SMB customers, announced general availability of the Promise ServicePlus parts replacement plan for their VTrak enterprise class RAID storage subsystems. The ServicePlus program is an available upgrade to Promise’s standard 3-Year warranty with advanced parts replacement. The ServicePlus plan offers on-site parts replacement 24 hours a day, 7 days a week for the existing VTrak warranty period.

The Promise ServicePlus Plan provides for the rapid response and installation of components that have been identified as being in a fault state. This program provides storage administrators with the peace of mind that their storage is protected 24×7 against component failure. Combined with Promise’s existing 24×7 technical phone support, this program is able to significantly minimize downtime. Average response time for component replacement can be as little as four hours in most major metropolitan areas.

"The ServicePlus program builds upon our already best in class support program," said Vijay Char, Vice President of QA and Support, Promise Technology. "Continuing to add to our support offering is part of our commitment to providing our customers with the best available uptime and service."

The Promise ServicePlus plan is available for VTrak E-Class RAID, J-Class expansion chassis and M-Class iSCSI models in the 3U/16-bay form factor. The program is valid for the entire 3 year VTrak standard warranty period.

Availability
The Promise ServicePlus plan is immediately available in the U.S. and Canada.