NTT America Releases Enterprise Hosting Release 09.1

NTT America, a wholly-owned US subsidiary of NTT Communications Corporation, announced the availability of new and refreshed products and services as part of its Enterprise Hosting Release 09.1. These include an expanded Service Level Agreement for mission-critical Colocation services; a new and significantly improved Customer Portal; automation of sales quotation and ordering for Storage Area Network Services; and addition of higher-density HP hard drives for Dedicated Hosting Services.

“Our New Product Release 09.1 includes enhancements across many services in our portfolio, and is designed to meet the needs of our target medium, large, national and global enterprise customers”

The Colocation Services in NTT America’s latest datacenter in Ashburn, Virginia have been enhanced with a fully featured customer Service Level Agreement (SLA). In addition to standard Backbone Service and network performance commitments, NTT America now supports SLA coverage for power as well as temperature and humidity. The values and measurement guidelines for facility temperature and humidity are based on the recommendations of ASHRAE TC9.9 (American Society of Heating, Refrigeration and Air Conditioning Engineers Technical Committee 9.9). With this expanded SLA, customers have the assurance they need for their mission critical IT infrastructure operation.

NTT America is also announcing the availability of a new and significantly improved Customer Portal for Enterprise Hosting services. This new Portal delivers faster performance and provides customers with an integrated view into their outsourced IT infrastructure via an intuitive, user-friendly navigation. The Customer Portal enables customers to see their current services and associated performance monitoring results and reports; submit, view and track billing and technical tickets; request and manage services; and perform various account and service management tasks on-line.

NTT America offers several tiers of Storage Area Networks (SAN) service. These SAN options are aimed at providing customers with cost-effective solutions for high-end, mid-range and low-end storage requirements. Configuration, pricing and ordering of this Managed Storage Service have now been automated and streamlined, resulting in rapid response to customers’ requests for quotations and service delivery. Improved ordering and provisioning of SAN service ensure that customers’ solutions are deployed with greater responsiveness and business efficiencies.

Due to increasing customer demand for server-based higher density storage for its Dedicated Hosting Service, NTT America is introducing several new hard drives for HP ProLiant servers and Modular Smart Arrays (MSAs). These additions provide the latest in Serial Attached SCSI (SAS) and Serial Attached Technology Attachment (SATA) drives. With the availability of these drives, NTT America offers its customers multi-Terrabyte storage as a standard hardware configuration option.

“Our New Product Release 09.1 includes enhancements across many services in our portfolio, and is designed to meet the needs of our target medium, large, national and global enterprise customers,” said Vini Handler, Vice President of Product Management and Marketing, Enterprise Hosting. “By adding depth and standardization to our product line, we continue to provide our customers with the state-of-the-art hosting services and support they have come to expect from NTT America.”