Coraid Launches 24/7 Service Plan

CORAID, Inc. announced the availability of around-the-clock support for the company’s innovative EtherDrive SAN solutions. The service offers 24/7 access to support engineers, priority handling of all trouble calls and emails, telephone/email diagnostics, advice and troubleshooting. The service provides advanced replacement of failed parts and extends the limited hardware warranty of equipment for the duration of the service agreement. The service plan can be purchased at the time of equipment purchase or anytime during the product life after the initial purchase.

The EtherDrive SR2421, 4U, 24 disks, $4,995

"Customers always grade CORAID support as one of the top reasons they become repeat buyers," said James Kemp, CEO of CORAID. "Having fast, direct access to real storage experts 24 hours a day at an affordable price increases customer comfort as they deploy EtherDrive storage in mission critical applications."

The CORAID support staff is comprised of highly qualified, US-based technical support professionals specializing in storage and networking technologies. All trouble calls and requests for service are made directly to CORAID. Support staff work with the customer to provide remote telephone and email troubleshooting, along with fault isolation to determine the probable cause of failure.