Smile Reminder Aids Doctors in DR

Emergencies, disasters, and accidental damage can have crippling effects on healthcare practices. Smile Reminder, a comprehensive patient communication service, aids dentists, doctors, and other healthcare professionals with the preservation of patient information and the ability to reach out and communicate with patients during times of difficulty. Leveraging offsite data storage and SMS text and email technology, both patient information and line of communication can be maintained even during power and telephone failures.

While Smile Reminder’s core service is at work aiding healthcare professionals in their day-to-day patient communication, its value during times of distress is exceptional. Hurricane Ike recently hit Houston, Texas and Dr. Kathy Frazar discovered the power of Smile Reminder’s service in a disaster. She found that when the people around her were without power, the only way to communicate was via cell phones. "During the hurricane and power outage, we did not have access to our server or network. I used Smile Reminder to communicate with all of our patients daily, letting them know the status of our office and our appointment schedule. When we were back in the office and ready to serve our patients we found that the messages we sent prompted patients to call, even ones we have not seen in a while."

Perhaps most important, Smile Reminder’s software system also automatically backs-up patient information on an off-site server. The server is accessible via the Internet, ensuring that valuable patient information remains secure during fire, flood or other threat to the precious data.

"When disaster hits an office sometimes doctors call in a panic," remarks Tennli Toole, Smile Reminder’s Customer Service VP. "They are always relieved to know that a back-up of all the patient contact information is kept on Smile Reminder’s secured servers."

More and more healthcare professionals are turning to Smile Reminder to engage patients in an improved level of patient interactivity. The added benefit that doctors can reach out to their patients in an emergency, offers healthcare professionals a greater sense of confidence for maintaining their business in the event of a disaster – just one of the many ways in which Smile Reminder helps doctors and patients remain connected.