Virgin HealthMiles Turns to Iron Mountain Digital

In order to increase multiple server and IT department productivity, Virgin HealthMiles, in health & fitness innovation turned to Iron Mountain Digital, the technology arm of Iron Mountain Incorporated [IRM] for its LiveVault server backup and recovery solution in 2006. Exponential data growth at Virgin HealthMiles was negatively impacting backup time — which was scheduled to only occur after business hours but began to overlap with morning business hours — resulting in a slow website that frustrated customers. In response, Virgin HealthMiles now relies on Iron Mountain Digital for a fully automated and continuous backup solution.

Iron Mountain’s LiveVault server backup and recovery solution is an ideal online solution for small and mid-size businesses and for corporations with remote offices seeking secure, set-and-go data protection and recovery. The LiveVault solution is one of several key Storage-as-a-Service solutions offered by Iron Mountain Digital.

"One of our biggest challenges was dealing with a slow website each morning — that is the busiest time for customers on our site. We needed a solution that would bring efficiency and automation to our IT department and ensure the safety and security of our data," said Kal Dhinsa, manager of IT Infrastructure for Virgin HealthMiles. "With the LiveVault solution, I know that the continuous backup is always going to work, every time. Before implementing the LiveVault solution, our engineers were spending two and a half hours per week dealing with backup issues. With the help of the solution’s email alerts, we have had to deal with backup issues less than twice a month."

The LiveVault service offers a solution that seamlessly couples network- and disk-based backup and recovery to create a complete and fully automated data protection solution. LiveVault automatically and continuously backs up business server data via a secure Internet connection, storing the data offsite in a secure, remote location, where it is available for immediate recovery in the event of a system failure, virus, human error or other disaster.

"Iron Mountain Digital is committed to providing our customers with the highest level of data backup and protection without sacrificing productivity or bandwidth to its users," said John Clancy, president of Iron Mountain Digital. "By utilizing our storage-as-a-service model for backup and recovery, Virgin HealthMiles is able to ensure storage and recovery reliability while still being efficient and cost-effective."