NetApp Certified by Service Capability & Performance Standards

NetApp announced that its Technical Support Center has achieved certification under the prestigious Service Capability & Performance (SCP) Standards. NetApp achieved certification under the SCP Support Standard after an extensive audit of its Research Triangle Park, North Carolina, support center. The SCP Standards quantify the effectiveness of customer support based upon a stringent set of performance standards and best practices in the industry.

"This important and coveted industry certification is just one more proof point that demonstrates NetApp’s commitment to world-class support," said Rusty Walther, senior vice president for NetApp Global Support. "Our support systems and teams around the world deliver peace of mind to those entrusted with the care of their corporate data, and we take that responsibility very seriously."

The SCP Support Standard is part of a suite of service capability and performance standards designed to improve the quality and effectiveness of technology service operations. A consortium of leading technology companies, along with Service Strategies Corporation, created the internationally recognized standards, which define best practices for delivering world-class technology service and support, quantify performance levels, and establish a foundation to build on existing quality processes. Certification requires comprehensive audits and annual recertification to confirm that companies continue to meet the requirements of the program.

"By passing the rigorous requirements necessary to achieve certification against SCP Standards, NetApp has made it clear that it is committed to delivering world-class support to its customers," said Gordy Stauffer, SCP auditor. "During the SCP audit, NetApp demonstrated a clear commitment to customer satisfaction and continuous improvement."

NetApp joins the ranks of other leading technology companies that have achieved the prestigious and sought-after certification against SCP Standards, including Lockheed Martin Incorporated, GE Healthcare, McKesson Corporation, Rockwell Automation, and Nokia, among others. Currently, more than 200 technology service and support organizations around the world participate in the SCP Standards program.