Anacomp Provides On-Site Maintenance and Services for HDS Customers

Anacomp Inc. has signed a three year global field service maintenance agreement with Hitachi Data Systems. Under the terms of the agreement, Anacomp will provide on-site maintenance and services for Hitachi Data Systems customers, starting in more than 500 cities in the US and Canada, followed by additional locations throughout Europe and Asia in the future.

Per the agreement, Anacomp will provide a variety of services including 24X7 hardware replacement, installation, configuration and eventually microcode updates for Hitachi high-end and mid-range storage solutions. Leveraging Anacomp’s abilities through this independent service provider model will allow Hitachi Data Systems to utilize Anacomp’s proven, world-class services expertise, expand its existing partnership with the company and concentrate on its core business competencies.

"We’re pleased to continue our relationship with Anacomp through this latest agreement, which will allow us to continue focusing on the development of our innovative storage solutions while concurrently providing superior services to our customers," said Hicham Abdessamad, Senior Vice President, Global Services, Hitachi Data Systems. "We have worked with Anacomp for a few years now, and have been extremely satisfied with their quick responsiveness and quality service, which ensures our customers the highest levels of satisfaction with our storage solutions."

"We look forward to working with Hitachi Data Systems on this latest agreement. Their selection of Anacomp for this major services contract further verifies our strong market presence, extensive expertise and skilled field personnel, and allows us to further expand our services infrastructure," said Art DiScipio, Senior Vice President and General Manager of Anacomp’s Multi-Vendor Services Global Operations. "Hitachi Data Systems’ selection of Anacomp for this major contract is not only a testament to their satisfaction with our performance, but also that outsourcing such services to us is a model that makes sense for storage solution providers of all sizes."

Anacomp’s multi-vendor services are a powerful resource for companies to keep their business-critical systems up and running. The company is managed and operated by professionals that possess a strong sense of commitment to quality service and responsiveness. As such, Anacomp understands the importance of its customers to utilize the right service provider; one that not only has the resources, expertise and infrastructure to meet their requirements but is also committed to tailoring those resources to fit customers’ specific needs. By providing customers with a single-source solution through extensive core service offerings, Anacomp provides efficiency, cost savings, speed and flexibility — 24 hours a day, seven days a week — equating to the highest levels of end user satisfaction.

In addition to its renowned, independent multi-vendor services, Anacomp leverages the world-class information infrastructure of multiple robust, reliable and secure data centers to provide document, data and business process management services and solutions. The company captures and hosts billions of documents while meeting the most stringent security and availability requirements for enterprise and government customers across the globe.