Storwize Joins the Technical Support Alliance Network

Storwize Inc. has joined the Technical Support Alliance Network (TSANet), a worldwide support alliance that offers an industry-wide forum to facilitate servicing multi-vendor customers while providing an infrastructure for more efficient problem solving.

With membership of more than 150 hardware and software vendors, TSANet is the largest and most effective global technical support network, enabling IT vendors and their channel partners to save time, money and resources by giving access to a secure communications infrastructure for resolving technical customer support issues quickly and efficiently. Members have access to an industry-standard legal framework, a recognized code of conduct and a database containing processes and procedures that have been specifically designed to fast-track cooperation between multiple partners.

“TSANet brings together multiple vendors from around the world who have pledged to put their mutual customers first in instances where they experience issues with their heterogeneous technical solutions,” said Dennis Smeltzer, Executive Director of TSANet. “By decreasing the customer’s involvement in the problem resolution process through the clear establishment of support relationships between members, there is a realization of less costly downtime and a dramatic increase in productivity.  We are pleased to see Storwize dedicate themselves to this collaborative support effort and look forward to their participation as a member of the TSANet community.”

"Membership in TSANet is another step forward for Storwize in the company’s customer service and support capabilities for data center scale projects and multi-vendor installations,” said Storwize CEO Gal Naor. “We have long strived to ensure that our innovative data compression appliances work seamlessly and transparently with a customer’s existing network or storage architecture to reduce complexities and ease management burdens. Joining TSANet is one more part of our on-going commitment to providing superior customer service.”

With 24×7 support and appliances designed to work with any vendor’s storage arrays, Storwize is committed to excellence in customer service.  Backed by the Storwize DIA Data Integrity Assurance  architecture, which combines several data integrity technologies, such as checksums to verify accuracy of each compressed block, ECC memory and proven lossless algorithms, Storwize offers the most comprehensive proactive support of any data compression solution provider, delivering compelling value to customers around the world.

Storwize, Inc.

Technical Support Alliance Network (TSANet)