TrekStor Offers External HDD With Data Recovery Service at no Cost

TrekStor unveils the first ever hard disk to include a cost free data recovery service at this year’s CeBIT trade fair. This worldwide unique service is  available – at first only in Germany – if the customer is no longer able to access the data on his TrekStor hard disk after it has been dropped or otherwise damaged (inadvertently or intentionally deleted files and/or folders are excluded from the data recovery service).

In each individual case, a team of experts will devise a made-to-measure recovery concept in the TrekStor lab. The data recovery service is free of charge during the first 12 months after purchase. From this year’s CeBIT onwards, the service will initially be available for the DataStation maxi m.ub – the packaging of the devices concerned is labeled accordingly with the data recovery service logo.

TrekStor has developed a professional data recovery service in its own laboratory for these worst case scenarios. Any customer buying a new, appropriately labeled TrekStor DataStation maxi m.ub can take advantage of this service at no cost within 12 months of purchase. If the customer is then unable to access the data on his hard disk, he submits a detailed online error report to help optimize the results of the data recovery process. The hard disk is then sent to the TrekStor lab – the cost and organization of the transport are borne by TrekStor.

The TrekStor specialists start working on the case as soon as the damaged disk arrives at TrekStor. As the data recovery process always depends on the cause of the error and unique situation at hand, the skilled experts develop a made-to-measure recovery concept for each individual instance. In general, the vast majority of lost data can be reconstructed in the TrekStor lab, specially equipped with professional data recovery software and high precision tools. In the event of mechanical damage to the hard disk, it is often opened in a cleanroom where, in a highly complex process, it undergoes further diagnosis and repair. Because each case needs to be handled individually, the data recovery service cannot be invoked via retailers within the framework of their warranty performance, but only rendered and handled directly via TrekStor.

TrekStor