CommVault Offers SaaS for Remote Monitoring and Support

As data management systems continue to grow in terms of cost, size and
complexity, CommVault announced the availability
of Remote Operations Management Service (ROMS) designed to help small
and mid-sized businesses (SMB) and enterprise customers enhance system
availability and better manage their storage environments.

A
subscription software-as-a-service (SaaS) offering,
ROMS is a web-based integrated support automation system that provides
customers with overnight, weekend and holiday monitoring. When used in
combination with the CommVault Simpana Software Suite, ROMS provides cost-effective, reliable customer site monitoring integrated with CommVault’s industry-leading customer support.

"We believe that CommVault ROMS is the industry’s
first software-based integrated monitoring and support service which
provides welcome relief to users that have traditionally struggled to
maintain reliable 24×7 data-on-demand operations," said Robert Brower,
CommVault’s director of Worldwide Professional Services. "In today’s
economic climate, customers large and small, are finding it difficult
to meet escalating IT demands with the stark reality of declining IT
budgets and resources. Recognizing this need, CommVault continues to
deliver quality SaaS products and solutions such as ROMS, providing
customers the flexibility to purchase only the solution they need, when
they need it."

Companies in all industries continue to look for
ways to optimize their storage environments, increase the reliability
and availability of data for compliance, and minimize the risk of
system downtime. Based on CommVault’s proven data management
technology, ROMS will allow customers to quickly and cost-effectively
address their operational and system availability needs. Designed to
meet the needs of both SMB and enterprise customers, ROMS offers
comprehensive on-demand reporting and monitoring capabilities for data
management, access and protection (MAP) technologies. Through a
user-friendly, intuitive Web dashboard, users can access and track
real-time alert, trend and storage usage reports anytime, anywhere.

"CommVault ROMS can help companies lower
storage-related risk and operational costs at all levels," said Doug
Chandler, research director at IDC. "It is designed to let
administrators reduce staffing costs for off-hours and weekends, as
well as meet and exceed service-level agreements, and it enhances
management and reporting of storage environments overall. CommVault is
leveraging the SaaS model at a time when an increasing number of
customers are looking for this kind of functionality through a
subscription service."

ROMS is fully integrated with CommVault’s support
databases for automated alert identification, log capture, and issue
escalation. While other service offerings provide minimal levels of
remote monitoring, ROMS’ integration enables customers to dramatically
reduce both operational costs and system downtime. ROMS reduces
personnel expenses associated with MAP activities by allowing customers
to offload that responsibility to CommVault’s ROMS systems and
personnel. Time-to-resolution for issues affecting monitored systems is
greatly reduced as ROMS provides CommVault support with all necessary
information to address alerts as they occur. As a subscription-based
service, CommVault’s ROMS listener software, installed on the
CommServe system, is also designed to dynamically update and enhance
itself via a secure socket layer (SSL) connection to the ROMS central
database in real time.

According to Nick Luckner, systems administrator
with a leading US cable network, who recently tested CommVault ROMS to
monitor his environment and provide real-time reporting across all of
his networks, "In the competitive world of digital entertainment, we’re
reliant on information being available and accessible whenever we
require it. From tests, we believe the CommVault ROMS service will
serve as that ‘second eye,’ looking out for our environment. What
impresses me the most is that CommVault Off Hours Support has the
capability to see an issue with ROMS before I do. We see the potential
of this service and huge benefits from both a business and operations
perspective."

Generally
available today in North America, CommVault ROMS is a
subscription-based software-as-a-service offering. ROMS is licensed per
server and can be purchased directly from CommVault and authorized
CommVault resellers.

CommVault