TERiX Expands Service Offerings on Storage Arrays

TERiX Computer Service is expanding TERiXStorage product line coverage – expanding its mission to deliver service options to its data center clients globally.

In addition to existing support service on HP, Sun, IBM, EMC and NetApp storage arrays,
TERiX has expanded support offerings for:

Similar to the support TERiX provides on enterprise servers and networking equipment, the company continues to make the right investments to support its customers. The company requires its Level 2 and Level 3 engineers to have OEM certifications and has made significant financial investments in training, spares and parts stock. When combined with its global logistics model, the company ensures customers receive industry support for their storage products. For many products lines, service includes ‘call home’ into the company’s Response Centers for the storage arrays, and FE’s and parts arriving within 2hrs or 4hrs depending on agreed upon SLA selected.

“Our experience tells us many data center customers want to lower the number of service providers supporting their IT infrastructure,” stated Bernd Appleby, CEO, TERiX. “Having one high quality maintainer versus calling many different OEM’s provides our customer an ease of business, as well as high SLA achievement, faster response times, familiar processes, all while saving IT budget spend. For our largest clients where we provide service in the US and across the globe 7x24x365, consistent international service quality is key,”

TERiX is a global independent hardware support company providing multivendor service on over 30 OEM brands of server, storage and network products. These include platforms from IBM, Cisco, HP, Dell, Oracle, HDS, EMC, and NetApp.