Sunil Wadhwa VP Customer Success and Operations, Druva

Druva, Inc. announced the appointment of 20-year technology customer success specialist Sunil Wadhwa to serve in the role of VP of customer success and operations.

His appointment coincides with ongoing global growth of Druva’s inSync endpoint data protection and governance platform as well as the introduction of its new Phoenix cloud-first backup solution for servers.

 Wadhwa comes to Druva from Palo Alto Networks, where he served as operations head of global customer support during four years that saw a twelve-fold growth in company revenues as well as an IPO. He previously served as a technical support manager at Juniper Networks and held technical positions at e4e, SAP India and Global Telecom Services. He also co-authored the ScreenOS Cookbook.

At Druva, he is responsible for incorporating a customer-first perspective into all operations to ensure that all decisions are focused on meeting customers’ needs. He will also be expanding the customer support infrastructure to facilitate inSync and Phoenix deployments in the world, integrating the company’s cloud operations team with services and support, and establishing a dedicated training program for customers and channel partners.

“In today’s SaaS environment, customer success means more than closing a sale. Vendors need to continually prove themselves by offering an effortless support experience, delivering on their SLAs, helping customers reap the full benefits of their solutions, and taking other steps to build long-term customer relationships,” Wadhwa said. “That requires a world-class customer-focused organization, and Druva is investing in the resources to make that happen.”

“As we grow, we need to ensure smooth globalization of our customer support team and expansion of our post-sales service capabilities. Sunil has two decades of experience in these areas, most recently with Palo Alto Networks, where he was integral in driving a 70% growth in customers in just four years and built a global support organization with teams in the Americas, EMEA, Asia and Japan,” said Jaspreet Singh, Druva founder and CEO. “He will be a strong asset in helping us help our customers get the most out of their Druva investments.”

Wadhwa is the second addition to Druva’s executive team in the last few months, following the appointment of Rick Powles to serve as regional VP, EMEA. The new hires as well as a $25 million series D funding round announced in August position Druva for growth, following a 10-month increase in the company’s enterprise customer base from 2,100 to 3,200 that now has inSync protecting more than 3 million employee devices in 76 countries.