Mukund Singh VP of Customer Success, Axcient

Axcient, Inc., in DR-as-a-Service, announced the expansion of its customer program which includes the hiring of Mukund Singh as VP of customer success.

A leader and customer advocate, he joins the company with over 15 years of customer and channel experience in the technology space from not only Axcient, but companies such as Juniper Networks and Marketo.

“In an always-on world, it’s crucial that business have access to their data and applications, regardless of what happens.” said Justin Moore, founder and CEO. “We are extremely pleased to have Mukund leading the efforts behind our ‘Customer First’ value at Axcient. Mukund is spearheading our global support expansion which will enable us to provide true 24/7 support, as well as industry leading levels of customer responsiveness and engagement.”

As a former senior director at Axcient, Singh is a leader and was responsible for driving the programs that led to Axcient’s customer retention levels. Since rejoining the company, he has already impacted the customer program by enhancing the customer experience and expanding Axcient’s support capabilities. He increased the global customer support team by 30%, ensuring that customers and partners are able to speak with an Axcient expert at any hour of the day or night. He has created new programs to facilitate regular proactive engagement with Axcient’s top partners and customers. The customer success team is also rolling out a number of initiatives in 2016 that focus on improvements in technology that empower partners to manage and trouble-shoot Axcient solutions. Axcient plans to continue growing the global support team, and customizing service packages that meet the individual needs of each customer and vertical market.

“Axcient is truly a unique company when it comes to providing the solutions and services needed to ensure that small to midsized businesses stay up and running,” said Singh. “Customer successes are our number one focus. That means as a company, each one of our customers, regardless of size, receives white glove treatment. It’s about providing customized technology, customized support and being a resource and a partner for them. I have spoke with many of our current customers and I look forward to 2016 and the programs we are already rolling out.”

Axcient’s customer-centric approach has always been a guiding force in the development of its solutions. Based on customer feedback and the conversations with channel partners, Axcient gives customers all three deployment options-direct to cloud, via virtual appliance, or physical appliance-to ensure backup, recovery and BC for the SME market. By offering a number of mechanisms for delivery and providing customer support, Axcient empowers channel partners to serve existing clients and grow their customer base.