Springpath Has Chosen Glassbeam IoT Analytics

Glassbeam, Inc., a machine data analytics company for the IoT industry, announced that Springpath, Inc., in hyper-convergence software, has chosen its platform to provide machine data analytics and real-time intelligence for its support organization.

Springpath offers a subscription-based data platform for the Hyper Converged Infrastructure (HCI) industry that transforms standard servers into a single pool of computing and storage resources that scale elastically. The Springpath Data Platform enables organizations to become more agile through IT infrastructure automation, eliminating storage siloes and reducing the cost of data center modernization.

Spring path is using Glassbeam to provide real-time analytics on key operational parameters across the systems it supports, allowing them to offer serviceability for their customers. Using Glassbeam, Springpath’s support organization can monitor an entire HCI system for potential problems, and monitor threshold conditions through Glassbeam’s rules and alerts application to ensure that support teams can pre-empt incidences of downtime by addressing potential causes of malfunction. Springpath is also leveraging Glassbeam Machine Learning to predict critical events like disk failures, thereby enhancing the ability of its Support team to pre-empt all downtime incidents.

“Offering world-class Customer Service in the IoT era requires a comprehensive and scalable Analytics platform that is well-integrated with our existing Support workflow,” states Brett Flinchum, VP of global customer success, Springpath. “Glassbeam is the first Complex Machine Logs Analytics platform that has true credentials in transforming unstructured data into actionable information for our support organization.“

The Glassbeam platform provides Springpath with the ability to ingest, parse, and analyse data stored across a disparate HCI technology stack – data that is critical to providing insight for support personnel. Glassbeam’s data transformation and preparation engine can convert even the most complex machine data into structured and meaningful formats. This structured data can then be presented through multiple Glassbeam applications including interactive dashboard reports to get visibility into every operational parameter of the HCI system.

“HCI and IoT machine data analytics are two important trends in the technology industry today,” said Puneet Pandit, CEO and founder, Glassbeam. “By using machine data analytics from the Glassbeam, Springpath is again differentiating itself as the pioneer in the HCI industry. Glassbeam has helped them transform the operations of their support group, resulting in a positive impact on virtually every success metric – customer satisfaction, support costs, services revenue streams, and more.“