Zetta Enables MSPs to Improve Customer Care

Zetta, Inc. announced a version of its cloud data protection Portal which provides MSPs with cloud backup and recovery operations and more efficient reporting capabilities.

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With Portal, MSPs can more quickly identify issues impacting their customers and provide better and more detailed, actionable reports back to their customers.

A primary benefit of Portal is its single-pane view, which more readily presents key information and requires fewer clicks and less portal navigation. Customers with errors or missed syncs appear at the top of the list, eliminating the need to do more filtering. MSPs can now see at a glance how a customer’s storage usage compares relative to other customers, and they can also sort customers by alphabetical order, an improvement they requested.

“In talking to our MSP partners we found they really depend on our portal to clearly understand customer issues as they occur, and to manage and report on what can be a very large number of accounts. We saw the need to improve the organization of the reporting and provide a deeper and more detailed view into usage, and errors, should they occur,” said Mike Grossman, CEO, Zetta.

Key enhancements to Portal include:

• Weekly historical backup job status at a glance

• Faster performance

• Customers’ usage graphs sorted by current month and year, and past years

• Sort customers by most recent status of backup job (errors, warnings, and missed backups)

• Filter protected systems by most recent status of backup job

Portal also enables easier on boarding of new customers. Previously customers were defaulted to a trial setting, which only worked if the MSP offered a trial. Now customers are automatically added under paid status, saving valuable time.

“At Zetta we’re making it easy for MSPs to quickly onboard and activate cloud backup and recovery without heavy entry expenses or management overhead,” said Grossman. “MSPs can more easily sell, set up, maintain and support powerful, enterprise cloud backup and recovery for new and growing customers that bring recurring revenue.“

Portal offers a multi-tenant interface integrated with Autotask and Connectwise so service providers spend fewer hours on backup and deployment operations. This enables MSPs to capitalize on growth opportunities to deliver DR and BC without added hardware investments or dedicated backup staff.

“Zetta is the ideal solution for MSPs that want a powerful cloud-based backup and recovery solution for their customers, without the cost and overhead of building and maintaining their own managed environment,” said Scott Smeltzer, president, On-site Tech Support. “The enhanced Zetta Portal makes it even easier to manage. We can see all of our backup and recovery customers in a single view and take quick actions when needed without searching and digging through multiple customer screens and accounts. We especially like the way you can now convert trial accounts into paid accounts right from the main customer page.“

Portal is available.