Kroll Ontrack Updating Remote Data Recovery Service

Kroll Ontrack Inc. announced the availability of Ontrack Remote Data Recovery software.

RDR is a patented, proprietary service that provides a solution for data loss situations. Utilizing the new version of RDR, engineers can work more efficiently on a specific data loss problem, saving valuable time during the data recovery process.

With the Ontrack RDR software solution, security of customer data is maximized because the data recovery can be performed without a HDD or other storage device leaving an enterprise’s data center. Specifically, a secure remote internet connection is established between the customer and Kroll Ontrack allowing engineers to recover from media at the customer’s site with proprietary data recovery tools. As a result, they gain full access to individual disks, RAID systems, VMs, SANs or LUNs remotely, saving the customer time because shipping drives to a data recovery lab is eliminated. Specialists can also pool from its global network of engineers when performing a remote job to maximize resources and knowledge sharing to complete the job.

This release of Ontrack makes installation of the software easier, as all necessary Windows system drivers required for installation are included in the provided setup package and the machine no longer needs to be rebooted post installation. Furthermore, during the installation process, the software detects all required connection settings automatically, without the need to set the IP Address, DNA server name or HTTP switch manually.

“In many data recovery cases, including servers with a damaged drive, there is no need to disassemble complex storage systems and send a HDD to one of our data recovery labs,” said Jeff Pederson, manager of data recovery operations, Kroll Ontrack. “Within minutes, customers can instead attach the working drives to a running computer system via Ontrack RDR software. As the only data recovery provider that utilizes its own software for this service, data is not exposed to any third-party entities, ensuring paramount security while also an efficient data recovery service.“

It supports Windows XP through Windows Server 2012 for remote data connections.

Additionally, the version offers support for recoveries of NetApp, VMware, EMC, HP, Dell and many other SAN/NAS systems.