Paul Bernard CFO, CallMiner

CallMiner, Inc., in speech and voice of the customer analytics solutions for contact centers, announced the addition of two new executives to the company’s management team.

 Paul Bernard joins CallMiner as CFO and has over 25 years of experience in technology and banking. Most recently, he served as COO and CFO of ExaGrid Systems, a $40 million global provider of backup storage systems. Prior to that, he was the CFO of EqualLogic, a primary storage systems provider that grew rapidly to over $100 million in sales and was sold to Dell for $1.4 billion. He was also the CFO of CareInsite, an early e-health player that went public in 1999 and later sold to WebMd for $2 billion. Earlier in his career, he served in senior roles at Thinking Machines, Compugraphic, GCA Corporation, BayBanks, and State Street Bank. He holds an MBA in Finance and Entrepreneurship from the F.W. Olin Graduate School of Business at Babson College and a bachelor’s degree in Business Administration from the University of Rhode Island.

Craig Reines will take on the newly formed role of VP corporte development. He joins from Vodafone Australia where he served as chief customer pfficer. Prior to that, he was COO at Everyone Counts, Inc. and SVP for Care and head of customer experience at Clearwire Corporation. Over his 23-year career, including 15 years with TeleTech Holdings, Inc. where he held several senior roles, he has lived and worked in 35 countries on six continents and is recognized as an innovator in the customer service industry.

“Paul and Craig are joining an organization hitting its stride,” said Terry Leahy, CEO at CallMiner. “We are currently experiencing growth of over 100% with new business expansion in several vertical and geographic markets. The company’s Eureka product portfolio is uniquely able to benefit customers with immediate speed-to-intelligence and a cloud based SaaS (News – Alert) delivery model that offers ease of use as well as flexibility. Both Paul and Craig have extensive experience helping to scale businesses entering a rapid international expansion phase.”