Sphere 3D: Enterprise OverlandCare Service Brand

Sphere 3D Corp., a containerization, virtualization and data management solutions provider, announced that a campaign showed that its enterprise service offering, called OverlandCare, is viewed as superior and differentiated when customers compare it to offerings from other vendors in the same product class.

The campaign targeted a portion of the Overland Storage SnapServer storage product installed customer base to promote additional SnapServer XSR and SnapServer XSD products. 75% of the customers that made a purchase, confirmed their repeat buy was primarily due to the SnapServer’s enterprise OverlandCare services such as regional on-site break-fix services and a technical support call center open 24-hours-a-day, 7-days-a-week, and 365-days-a-year.

The OverlandCare service and support program provides a range of enterprise services that enhance the life cycle of the product. All of the SnapServer product suite includes these services and support programs. By comparison, competing NAS storage solutions from other vendors in the same product class typically only include limited support options like generic email or on-line community forum support with their product warranties.

After completing the purchase of an additional SnapServer, one loyal customer since 2007, an independent realty business owner in Plainview, NY stated: “The SnapServer XSD 40 is humming along nicely; however, knowing that the XSD came with the same dependable advanced parts replacement and break-fix services made the purchase an easy choice. It was pretty simple populating the device with the extra drives you sold me, and the installation on my network went without a hitch.” He added a personal note of customer satisfaction: “I have only good things to say about Overland, its customer service and its products. I hope it lasts as long as my SnapServer 210!“

“We believe the strength and distinction of our OverlandCare service brand along with the high quality and reliability of our products have played a critical part in building our massive installed base exceeding 1 million units deployed worldwide,” said Randy Gast, COO, Sphere 3D. “When companies evaluate product choices, they often forget that the competitive pricing they observe from other vendors usually doesn’t include a comprehensive global service and support offering like that of our OverlandCare.“

After Sphere 3D’s acquisition of Overland Storage in 2014, the OverlandCare service and support offerings were expanded to cover the full portfolio of Sphere 3D brands, including virtualization and containerization solutions, V3 and Glassware 2.0, as well as the Tandberg Data RDX removable disk storage systems. While all Sphere 3D products come with standard warranty coverage, OverlandCare also offers additional service enhancements and warranty uplifts to provide the customer with whatever level of service and support they desire to protect their Sphere 3D product investment.

Key benefits of OverlandCare include:

24x7x365 call center technical support with local language support in Sphere 3D’s key markets
Logistics and product/parts distribution centers
Technical support call centers resourced to ensure quick response and one-call resolution with systems and parts replacement support
Next-business-day and four-hour onsite support available worldwide in over 40 countries
Onsite installation services and support
Proof-of-concept and architectural design services available for the deployment of complex solutions within customers’ infrastructure
Secure self-service support web portal, including online product registration and access to services-related information such as knowledge bases, technical documentation, and the ability to track and log service calls in real-time

Sphere 3D Support and Service Offerings
OverlandCare Support Programs Datasheet