Spectra Logic Launches Life Price Protection Plan

Spectra Logic Corporation announced its Spectra Service pricing guarantee, which ensures that list pricing of its T-Series tape library service contract rates will never increase above the rate of inflation.

Spectra Service PriceLock eliminates future service pricing surprises and allows customers to plan budgets more effectively, as support and service pricing remains predictable for the entire life of the product.

"Customers typically keep tape libraries in production for seven to 15 years; however, many vendors increase support costs substantially after a product has been in use a mere three years," said Kyle Knack, director, infrastructure systems for National Geographic. "It is unusual to see an archiving provider offer such a commitment to its customers, and further solidifies our decision to choose Spectra Logic as our storage provider more than four years ago."

All new and currently installed United States based T-Series tape library customers, including the Spectra T50e and  T120, the Spectra T-Series Mid-Range T200, T380 and T680, and the enterprise T950 and T-Finity,  are eligible for the new pricing commitment from Spectra Logic. The company is currently developing similar plans for other regions.

“In addition to the long duration of product use, as technologies advance users consistently make technology upgrades to take advantage of faster drives, higher capacity media and new network interface upgrades," said Molly Rector, Spectra Logic's chief marketing officer. "Spectra Logic's new PriceLock support pricing guarantee ensures a customer's storage investment can be accurately budgeted and safeguarded throughout the  life of the tape library."

Every Spectra Service and Support package is covered under the program, including Next Business Day, Next Business Day Onsite, Same Business Day Onsite and Four-Hour Onsite packages. Spectra Logic is locking the MSRP price today at its current rates, which have been fixed since 2008, as part of the new price protection program.

"Spectra Logic's new PriceLock guarantee offers a significant advantage to users because it enables long-term budget planning and eliminates future surprises on service pricing, which is typically subject to annual increases in the IT world," said Jeff Byrne, senior analyst for the Taneja Group. "This level of commitment lets customers trust that their Spectra tape libraries and service pricing will both be reliable for the long haul."